Fosse Thornton
Falls Church,VA
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Body Dynamics Inc.
Falls Church, VA
08.2020 - Current
- Managing client and clinician’s schedules
- Managing insurance and billing related issues
- Maintaining effective client service while simultaneously developing lasting relationships, benefitting both the clinician and Body Dynamics
- Creating and managing office related events
- Participating in business planning/strategy meetings and developing client service techniques
- Client onboarding.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Host
Station 4 Restaurant
Washington, D.C
06.2016 - 08.2016
- Responsible for cultivating customer satisfaction through catering to their comfort and happiness
- Responsible for appropriately seating customers and organizing menus
- In charge of restroom upkeep and host station cleanliness
- Responsible for answering phones and taking reservations
- Knowledgeable of all things concerning the inner workings of Station 4.
Counselor
Georgetown Day School
Washington, D.C
06.2015 - 08.2015
- Engaged in dance related activities with kids ages 10-14 thus broadening their artistic experiences
- Adeptly handled kids with a mature and patient approach
- Worked side by side with a professional dance choreographer
- Was put in charge of leading warm-ups and routines.
Education
Acting
The University of The Arts
Philadelphia, PA11.2020
Georgetown Day School
01.2016
Skills
- Proficient with Microsoft products (Outlook, Word, Teams, etc)
- Intermediate Spanish
- CPR & First Aid certified
- Employee Supervision
- Account Reconciliation
- Administrative Skills
- Customer Service
- Schedule Coordination
- Training and Coaching
- Scheduling and Calendar Management
- Conflict Management
- Customer Relations
- Zoom
- Oral and Writing Communication
- Proficient in EMR, Excel
- Workflow Coordination
- Senior Leadership Support
Other
Joined the board of Grassroots Shakespeare DC in 2022.
Volunteer Experience
- Bikes for the World, Arlington, VA, 06/01/15, 06/01/16, Collected donated bikes and refurbished them, Loaded and packed refurbished bikes into transport vehicles
- New Mexico, 06/01/15, 07/01/15, Built homes and assisted in landscaping for underprivileged youth with a high school group, Taught dance and singing classes to children ages 12-15 at schools in the southwest
Affiliations
- Expert Rollerskater
- Trained in The Washington Ballet's conservatory program
- Theatre critic and writer
References
References available upon request.
Timeline
Front Office Manager
Body Dynamics Inc.
08.2020 - Current
Host
Station 4 Restaurant
06.2016 - 08.2016
Counselor
Georgetown Day School
06.2015 - 08.2015
Acting
The University of The Arts
Georgetown Day School
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