Fouga Lakalaka
IT Specialist
STOCKTON,CA
Summary
INFORMATION TECHNOLOGY SPECIALIST | A motivated and passionate job seeker with strong organizational skills to secure an entry-level position in Information Technology. Successfully executed 15 years of demonstrated ability to master a skill and craft to deliver results to happy customers. Background knowledge of business operation, customer relations, and service-oriented industry make for an ideal candidate to use this experience and expand upon a technology base enterprise. Managed a small business and understood the fundamentals of maintaining and sustaining a business goal while increasing productivity. Expert leadership skills overseeing the operation and assigning resource allocation. Work well under demanding pressure and challenging situation with the ability to provide a solution as a strategic thinker by delivering high levels of customer satisfaction and client retention. Experience with web design, configuration, network connectivity, and IT security.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Owner/Master Stylist
Laka Salon LLC
San Francisco, CA
07.2020 - Current
- Finance Manager: Managed salon's financial account by allocating resources needed for salon services, prices and inventory .
- Website Designer: In charged of Website configuration/update Domain Name System for the salon site and maximize Virtual/Web presence by using Search Engine Optimization.
- Marketing Specialist: In charge of introducing/posting salon contents on social media platform.
- Product Researcher/Lead Inventory: Oversees the salon inventory such retail vs backbar then computing used sales & taxes for supply while actively researching latest trends, Fashion and technology.
- Operation Lead: Manages the salon operation while cognizant of ways to elevate client experiences and safety (in the Pandemic).
Senior Stylist/Senior Colorist
Cetana Salon
San Francisco, CA
01.2012 - 01.2020
- Senior Stylist: Perform consultation and strategic evaluation planning per client service to increase sales.
- Strategist: Determine marketing strategies and opportunities to develop social media presence to increases Salon productivity.
- Teacher, Mentor: Teach and mentor guests, clients and colleagues on latest hairstyle trends/ hair collection to boost the operational service capacity in working environment.
- Service Provider: Establish prices per client service and utilize time management wisely per client ticket while facilitating resources needed to complete each service.
- Service Facilitator: Complete the check-out service per ticket while pre-booking reservation for future appointment including storing well documented client Haircolor formulation on STX/Square program.
Stylist/Colorist/Make-up Artist, Specialist• Guest/Client Relation Manager
AVEDA Bethesda Salon
Bethesda, MD
07.2017 - 07.2018
- Leader/Motivator: Can work independently executing projects to meet sales and customer's request while cognizant of best practices.
- Technology Specialist: Work Efficiently with Business Applications such as Word Processor, Excel, Powerpoint to compute, store and retrieve data for client and working environments.
- Client Specialist: Process large volume of clients checking in and out and overseeing guest experience to meet customer satisfaction.
- Senior Hairstylist: Exhibit leadership role as a Senior Stylist by meeting an expectation of unhappy customer by exceeding setting bench marks to maintains business client retention.
- Make-up Artist: Performs Make-up applications for photoshoots and editorial publishing and Instructing client on how to apply make-up application.
Hairstylist/Apprentice/Assistant
Chakra Aveda Salon
San Francisco, CA
01.2009 - 05.2012
- Apprentice: In training environment learning and testing techniques relevant to the task at hand.
- Student: Learning theoretical concepts and applying it to active instances and determining the best possible outcome.
- Assistant: Assisted other services and service providers.
- Stylist: Schedule client appointments.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ 10.2022 - Current
Transfer Student - Information Technology
City College of San Francisco
San Francisco, CA 07.2019 - 07.2022
Bachelor of Arts - Cosmetology
San Francisco Institute of Esthetics And Cosmetology
San Francisco, CA 08.2007 - 08.2009
Accomplishments
- 2020-2022
- Incorporated/Opened Laka Salon Small Business LLC
Certification
Google Technical Support
Timeline
Bachelor of Science - Information Technology
Arizona State University
10.2022 - Current
Google IT Security
10-2022
Google System Administration
09-2022
Google Operating System Administration
09-2022
Google Technical Support
08-2022
Google Bits and Bytes
08-2022
Owner/Master Stylist
Laka Salon LLC
07.2020 - Current
Transfer Student - Information Technology
City College of San Francisco
07.2019 - 07.2022
Stylist/Colorist/Make-up Artist, Specialist• Guest/Client Relation Manager
AVEDA Bethesda Salon
07.2017 - 07.2018
Senior Stylist/Senior Colorist
Cetana Salon
01.2012 - 01.2020
Hairstylist/Apprentice/Assistant
Chakra Aveda Salon
01.2009 - 05.2012
Bachelor of Arts - Cosmetology
San Francisco Institute of Esthetics And Cosmetology
08.2007 - 08.2009
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