Fozia Khan
Lodi,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Sales Associate
Ashley HomeStore
Lathrop, California
07.2018 - 08.2026
- Educated customers on mattress features and benefits for informed purchasing decisions.
- Assisted customers in selecting furniture and home decor items.
- Assisted customers with mattress selection by providing knowledgeable advice on types, sizes and comfort levels.
- Provided product information and answered customer inquiries effectively.
- Resolved customer inquiries promptly, ensuring satisfaction with service provided.
- Greeted customers in the showroom and provided product information.
- Demonstrated proper mattress care techniques to enhance product lifespan.
- Maintained store displays to highlight new arrivals and promotions.
- Participated in merchandising efforts to showcase products attractively in-store.
- Trained new staff on sales techniques and company policies effectively.
- Participated in team meetings to discuss new products, services and promotions.
- Prepared weekly reports outlining sales volume and customer feedback from previous week.
- Scheduled appointments for mattress installations, coordinating with customers. for mattress installation services at customer locations.
- Ensured all merchandise was accurately priced and labeled according to company standards.
- Collaborated with other departments to ensure timely delivery of customer orders.
- Provided support to sales staff by helping customers load purchased items into their vehicles.
- Educated clients on sleep hygiene and wellness practices.
- Conducted sleep assessments to identify individual needs and concerns.
- Collaborated with healthcare professionals for integrated patient care plans.
- Developed educational materials to support client understanding of sleep issues.
- Monitored client progress and adjusted recommendations.
- Collaborated with other health professionals such as physicians and psychologists to ensure optimal patient care.
- Assisted in the implementation of new sleep programs and services.
- Mentored junior staff on best practices in client engagement strategies.
- Educated patients on the importance of healthy sleep habits and lifestyle changes to improve sleep quality.
- Communicated with management or other staff to resolve problems.
- Developed relationships with vendors for ordering supplies, arranging deliveries and negotiating prices.
- Conducted regular inspections of showroom floor models for signs of wear or damage.
- Provided support to sales staff by helping customers load purchased items into their vehicles.
Sales Associate
Premiere Furniture
Stockton, California
12.2017 - 07.2018
- Provided product information and answered customer inquiries effectively.
- Assisted customers in selecting furniture and home decor items.
- Maintained store displays to highlight new arrivals and promotions.
Education
Associate of Arts - General Studies/ Business
Delta Community College
Stockton, California 01.2007 - 01.2009
Skills
- Sales techniques
- Product knowledge
- Client engagement
- Sleep assessment
- Mattress selection
- Sleep assessments
- Customer education
- Product merchandising
Languages
Punjabi
Professional
Certification
Sleep expert certified.
Accomplishments
Top performer in the Nation.
Million dollar club.
Consecutively seven years in a row.
Won vacations, bonuses.
Affiliations
Love to Travel.
References
References available upon request.
Timeline
Sales Associate
Ashley HomeStore
07.2018 - 08.2026
Sales Associate
Premiere Furniture
12.2017 - 07.2018
Associate of Arts - General Studies/ Business
Delta Community College
01.2007 - 01.2009