Foziah Alawi
Sales Manager
Deerfield Beach,FL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
25
25
years of professional experience
Work History
Sales Account Manager
United Parcel Service, UPS
01.2020 - Current
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions.
- Built client relationships by acting as liaison between customer service and sales teams.
- Organized joint sales calls with current customers and outside vendors.
UPS Supervisor
United Parcel Service, UPS
01.2016 - 01.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Exceeded regional annual sales target by 95%.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Grew retail sales volume in assigned territory 100% through strategic budgeting and product promotion.
- Resolved customer issues quickly and managed over 145 accounts to increase sales and meet quotas.
International Supervisor
United Parcel Service, UPS
09.2005 - 07.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Performed annual evaluations and reviews for large staff of employees.
Pricing Analyst
United Parcel Service
07.1998 - 08.2005
- Carefully monitored market trends to ascertain best pricing for company's products.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
Federal Court Language Specialist
Buffalo Court
07.2002 - 08.2008
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Proofread, edited and improved documents of different sizes.
- Maintained message content, tone and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
Education
No Degree - Certified Language Specialist
International Institute of Buffalo
Buffalo, NY07.2002
Bachelor of Science - Business Administration And Management
State University At Buffalo
Buffalo, NY06.1996
Skills
- Coordinate Events
- Social Justice
- Priority Management
- Business Planning
- Resolving Complaints
- Administration and Reporting
- Immigration Law
- Negotiation
- Leadership
Languages
Arabic
Full Professional
Timeline
Sales Account Manager
United Parcel Service, UPS
01.2020 - Current
UPS Supervisor
United Parcel Service, UPS
01.2016 - 01.2019
International Supervisor
United Parcel Service, UPS
09.2005 - 07.2008
Federal Court Language Specialist
Buffalo Court
07.2002 - 08.2008
Pricing Analyst
United Parcel Service
07.1998 - 08.2005
No Degree - Certified Language Specialist
International Institute of Buffalo
Bachelor of Science - Business Administration And Management
State University At Buffalo
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