Frady Schwartz
Spring Valley
Summary
Dynamic Home Visit Director at Horizon Home Care Services with a proven track record in patient coordination and staff recruitment. Successfully implemented onboarding processes and enhanced employee relations, leading to improved team efficiency. Skilled in problem-solving and systems implementation, driving program success and fostering a culture of excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Horizon Home Care Services
Monsey
06.2018 - 10.2019
- Demonstrated excellent communication skills in resolving consumer complaints.
- Developed relationships with patients to ensure satisfaction.
- Facilitated the smooth functioning of current patient services.
- Completed monthly calls to ensure patient satisfaction.
Intake Coordinator
Horizon Home Care Services
Monsey
10.2019 - 04.2021
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Provided information and resources to individuals, families, and groups seeking assistance.
Home Visit Director
Horizon Home Care Services
Monsey
04.2021 - 07.2024
- Coordinated home visits aligning with patient schedules.
- Recruited and hired new home visit representatives.
- Monitored payroll for representatives to ensure accuracy and efficiency.
- Facilitated onboarding processes, ensuring completion of required documentation.
- Implemented programs and bonuses.
Education
Bais Shifra Miriam
Monsey, NY06-2018
Skills
- Patient coordination
- Onboarding processes
- Staff recruitment
- Customer service
- Problem solving
- Systems implementation
- Employee relations
References
References available upon request.
Timeline
Home Visit Director
Horizon Home Care Services
04.2021 - 07.2024
Intake Coordinator
Horizon Home Care Services
10.2019 - 04.2021
Customer Service Coordinator
Horizon Home Care Services
06.2018 - 10.2019
Bais Shifra Miriam