FRAJUAN L TURNER
Birmingham
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative Work From Home
Everise
Birmingham, AL
10.2023 - Current
- Led customer support team, ensuring high-quality service and timely resolution of client inquiries.
- Developed training programs for new representatives, enhancing onboarding efficiency and knowledge retention.
- Implemented best practices in customer communication, improving overall satisfaction ratings significantly.
- Analyzed customer feedback data to identify trends, driving enhancements in service delivery processes.
- Collaborated with cross-functional teams to streamline workflows, reducing response times for customer issues.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Implemented process improvements to streamline customer support workflows and enhance efficiency.
Home Health Caregiver
ATC Staffing
Marion, AL
08.2023 - 10.2026
- Provided compassionate personal care to clients, enhancing daily living activities and overall well-being.
- Assisted clients with medication management, ensuring adherence to prescribed schedules and safety protocols.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Trained and mentored new caregivers on best practices in patient care and safety measures.
- Monitored and reported changes in client health status to families and healthcare teams promptly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
(CNA) Certified Nursing Assistant
Diversacare
Marion, AL
08.2022 - 02.2026
- Provided compassionate care to patients, ensuring comfort and emotional support during daily activities.
- Assisted nursing staff with patient assessments and vital signs monitoring to enhance healthcare delivery.
- Trained new CNAs on best practices in patient care and operational procedures for improved service quality.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Administrative Assistant
ATC
Birmingham, AL
05.2022 - 11.2025
- Developed training materials and conducted onboarding sessions for new administrative staff.
- Implemented process improvements that increased overall office efficiency and productivity levels.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Administrative Assistant
DHR
Marion AL
06.2019 - 09.2023
- Managed scheduling and calendar coordination for executive staff to optimize daily operations.
- Streamlined document management processes, enhancing retrieval times and reducing errors.
- Organized company events and meetings, ensuring seamless logistics and participant engagement.
- Assisted in budget tracking, providing accurate financial reports for departmental expenditures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with cross-functional teams to enhance communication flow and project execution effectiveness.
- Supervised junior administrative support, fostering professional development through mentorship and guidance.
Education
High School Diploma -
Francis Marion High School
Marion, AL05.2024
Skills
- INTERPERSONAL SKILLS
- TECHNICAL CREDIBILITY
- HIPAA
- COMPLIANCE
- INTEGRITY/HONESTY
- PROBLEM-SOLVING SKILLS
- COMPUTER SKILLS
- LEADERSHIP SKILLS
- WRITTEN/VERBAL SKILLS
- CLEANING EXPERIENCE
- Payment processing
- Customer relations
- First call resolution
- Customer relationship management
- Appointment scheduling
Certification
- Licensed CNA - 4 YEARS
- Licensed HHA
- Licensed CPR
Timeline
Customer Care Representative Work From Home
Everise
10.2023 - Current
Home Health Caregiver
ATC Staffing
08.2023 - 10.2026
(CNA) Certified Nursing Assistant
Diversacare
08.2022 - 02.2026
Administrative Assistant
ATC
05.2022 - 11.2025
Administrative Assistant
DHR
06.2019 - 09.2023
High School Diploma -
Francis Marion High School