Ryan Green
Gary,IN
Summary
Motivated candidate focused on utilizing management and customer service background to contribute to organizational success and fulfill company goals.
Overview
19
19
years of professional experience
Work History
Customer Care Representative Work From Home Agent
American Water
08.2022 - Current
- Resolved customer inquiries using company systems, ensuring effective communication and issue resolution.
- Processed service requests efficiently, maintaining accurate records in customer management software.
- Assisted customers with account management, providing clear guidance on billing and services.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Handled escalated issues promptly, demonstrating strong problem-solving skills and customer empathy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Contributed to team success, consistently achieving call center performance metrics.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Assistant sale manager
Rent a center
03.2020 - Current
- Achieved customer satisfaction while driving revenue growth on the sales floor.
- Secured new rental orders through in-person, phone, and online interactions.
- Finalized rental agreements as necessary, ensuring compliance with procedures.
- Engaged in telemarketing efforts and distributed print materials for business development.
- Maintained communication with coworkers regarding promotions and products.
- Implemented effective inventory control measures to minimize discrepancies.
- Executed bank deposits timely for streamlined financial operations.
- Organized scheduling of tasks to improve workflow efficiency.
Warehouse Associate
Amazon
09.2019 - 05.2022
- Executed offloading of Amazon stock trucks to optimize warehouse efficiency.
- Streamlined order processing by unraveling work orders.
- Conducted stock identification to support swift shipment preparations.
- Assembled products for dispatch, maintaining high standards of accuracy.
Medical Receptionist/Assistant
Podiatric Medical
01.2018 - 01.2019
- Welcomed patients courteously and compassionately, enhancing first impressions.
- Checked completion of essential paperwork, emphasizing HIPAA adherence.
- Efficiently scheduled patient appointments to streamline clinic workflow.
- Operated a multi-line switchboard, managing incoming calls effectively.
- Verified insurance coverage to ensure eligibility prior to services rendered.
- Facilitated prior authorizations with insurance providers to expedite patient care.
- Maintained organized filing system by scanning and documenting records from various providers.
- Ordered necessary medical devices tailored to patient needs.
Assistant Manager
City Sports
04.2013 - 12.2018
- Formulated business strategies to enhance customer engagement, increase store traffic, and boost profitability.
- Achieved sales objectives by effectively training and mentoring sales staff while providing ongoing feedback.
- Recruited and maintained a roster of qualified associates to fulfill staffing demands reliably.
- Guaranteed exceptional customer satisfaction through high-quality service initiatives.
- Administered store operations ensuring adherence to policies, maintaining visual merchandising standards.
- Reported on buying trends while managing inventory and addressing profit concerns effectively.
- Handled staff and customer issues promptly, including complaints and checkout assistance.
- Collaborated with Director for fiscal expense projections, annual budget preparation, and expense management.
Property Manager
9/10th realty llc
12.2009 - 04.2013
- Determined rental rates by analyzing local market trends and calculating associated costs and profit targets.
- Secured tenants via effective advertising strategies and referrals while highlighting location benefits.
- Negotiated lease agreements with tenants, ensuring collection of security deposits for contract compliance.
- Managed financial responsibilities including rent collection, bill payments, budgeting, and variance analysis.
- Oversaw property maintenance by addressing tenant issues, enforcing rules, and conducting inspections on vacant units.
- Coordinated renovations and engaged external services for landscaping and snow removal to uphold property standards.
Claim Support Specialist
The Hartford
04.2006 - 06.2011
- Executed processing of new claims and payments alongside detailed billing research.
- Effectively addressed customer inquiries through timely telephone responses.
- Collaborated with Claims Examiners and Claims Manager to boost operational efficiency.
- Ensured systematic prioritization of tasks for punctual task completion.
- Adhered strictly to departmental policies and procedures at all times.
- Strengthened teamwork within claims department, building robust stakeholder relationships.
Skills
- Proficiency in office software
- Customer relations and support
- Expertise in healthcare scheduling
- Sales strategy management
- Compliance with HIPAA regulations
- Telemarketing techniques
- Procurement expertise
- Forecasting analysis
Timeline
Customer Care Representative Work From Home Agent
American Water
08.2022 - Current
Assistant sale manager
Rent a center
03.2020 - Current
Warehouse Associate
Amazon
09.2019 - 05.2022
Medical Receptionist/Assistant
Podiatric Medical
01.2018 - 01.2019
Assistant Manager
City Sports
04.2013 - 12.2018
Property Manager
9/10th realty llc
12.2009 - 04.2013
Claim Support Specialist
The Hartford
04.2006 - 06.2011