FRANCA ESTES
Port Saint Lucie
Summary
Dynamic healthcare professional with a strong background in coordinating office activities, managing patient scheduling, ensuring accurate patient records, and supporting seamless office operations. Proven ability to efficiently handle multiple tasks while maintaining confidentiality and professionalism. Skilled in fostering a collaborative environment that enhances patient care and streamlines administrative processes. Committed to delivering exceptional service and contributing to the overall success of healthcare teams.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Administrative Assistant Remote
Evolution Rehabilitation Group, LLC
Boca Raton, FL
06.2024 - Current
- Answering phones, scheduling, confirming and cancelling appointments
- Uploading patient's demographics using EMR
- Verifying insurance
- Managed electronic health records, maintaining accuracy and compliance with industry standards.
- Trained and mentored new staff on office protocols and software systems.
- Served as liaison between patients, therapists, insurers, and other healthcare providers to facilitate optimal coordination of care services.
- Provided comprehensive training to new hires on office procedures, policies, and software systems to ensure seamless integration into the team.
- Conducted regular audits of patient files for accuracy and completeness to maintain compliance with regulatory standards.
- Improved patient satisfaction with timely response to inquiries and efficient resolution of concerns.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager
- Collect copays, coinsurance and other payments required
Patient Navigator
Powerback Rehabilitation
Kennett Square, PA
02.2024 - 06.2024
- Manages the centralized referrals that are received from business partners and community sources.
- Ensures an immediate response to phone, fax and email inquiries and referrals.
- Enter demographic information, initiate verification of benefits and/or authorization process.
- Initiates scheduling process for the referral when appropriate.
- Provided excellent customer service to patients and medical staff.
- Communicates with physician offices to obtain orders for rehab services and secure physician signatures on required documents for the medical record.
- Uploads/adds relevant documents to the medical record through designated processes.
- Provided excellent customer service to patients and medical staff.
- I Work Remotely
Rehab Office Coordinator
Genesis Rehab Services / Powerback Rehab
Stuart, FL
07.2018 - 02.2024
- Assign & print daily therapist schedules
- Write and send orders to doctors
- Collect insurance information/intake data to the ROX system
- Faxing evaluations and recertification's to doctor's office for signature
- Image documents as they are returned from doctor's office using scanner and uploading the documents to the RIMR
- Ensure all documents are filled out properly according to Medicare
- Create patient charts
- Check patient's frequency for therapy, documents due and multi-discipline overlap
- Design and instruct weekly exercise classes for Seniors (2x a week for 30 minutes)
- Assist with patient care as requested and needed such as patient transport to and from room, follow therapist/patient with wheelchair during ambulatory training, set up and clean up mat table
- Answer and direct incoming calls, traveled to other facilities (3x a week to do the above tasks)
- FL And Remotely For 1 Year
Administrativ Assistant to the Faith Formation Dir
Catholic Diocese of the Palm Beaches
Stuart, FL
11.2013 - 06.2018
- Assist parents with registration for Parish School of Religion
- Input registration data into ParishSoft
- work closely with the various administrative offices within the parish to ensure cohesive and seamless operation between groups and various ministries
- Ensure parish policies and rules are followed as they are directly relate to religious ed
- order supplies
- Collected registration fees and document fees collected so that it can be deposited
- record and maintain church sacramental records
- schedule and organize events within the church
- Finger printed ALL teachers , employees and volunteers for St Joseph Catholic School and parish and forward all documents and prints to the Administrator of Background Screening of the Safe Environment Office for the Diocese of Palm Beach
- Support the needs of the catechist
- prepared lesson plans for students
- Answer phones, schedule appointments
Education
Associate of Arts - Medical Administrations
Goldey-Beacom College
Wilmington, DE06.1987
Skills
- Extensive customer service experience
- Knowledge of medical terminology, transcription, office procedures and ethics
- Experienced with Microsoft Office and EMR systems
- Timely completion of objectives
- Appointment scheduling
- Proficient in communication and organizational tasks
- Compassionate patient interaction
- Data organization
- Professional and mature
- Documentation and recordkeeping
- Dedicated team player
- Medical terminology proficiency
- Multitasking and organization
- Reliability
- Organizational skills
- Phone and email etiquette
- Attention to detail
Certification
- Automated External Defibrillator (AED)
- Active Shooter Training
- Protecting Gods Children
- Serving People who ae Homeless and Mentally Ill (Dept of Health & Mental Hygiene)
- Dysfunctional Families
- How to handle difficult people
- Healing the wounded healer
- "Adolescent Suicide" Life is a puzzle
Timeline
Administrative Assistant Remote
Evolution Rehabilitation Group, LLC
06.2024 - Current
Patient Navigator
Powerback Rehabilitation
02.2024 - 06.2024
Rehab Office Coordinator
Genesis Rehab Services / Powerback Rehab
07.2018 - 02.2024
Administrativ Assistant to the Faith Formation Dir
Catholic Diocese of the Palm Beaches
11.2013 - 06.2018
Associate of Arts - Medical Administrations
Goldey-Beacom College