Franca Fasano
Hanover Park,IL
Summary
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
36
36
years of professional experience
Work History
Executive Assistant
Falex Corporation
Sugar Grove, IL
07.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
Office Administrator
Air Stream Pressure Washing Inc
South Elgin, IL
07.2021 - 06.2022
- Delivered clerical support by handling range of routine and special requirements.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Trained new employees on administrative procedures, company policies and performance standards.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
Supervisor/Cast Member
Disney Store
Schaumburg, IL
08.2015 - 09.2021
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Conferred with store managers to obtain information about customer needs and preferences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Paraprofessional
Wood Dale School District 7
Wood Dale, IL
08.2005 - 04.2015
- Supported student learning objectives through personalized and small group assistance.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Reported on student progress, behavior and social skills to parents.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Customer Service/Project Manager
Household International
Wood Dale, IL
05.1990 - 06.1995
- Answered constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Drafted training materials and organized training sessions for new employees.
- Planned, coordinated and implemented network security measures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Planned, designed and scheduled phases for large projects.
- Led project teams through design, construction and launch process.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
Education
Computer Science
Devry
Lombard, ILHigh School Diploma -
Lake Park High School
Roselle, IL06.1987
Skills
- Organizational and Planning Skills
- Customer Account Management
- Effective multitasking
- Building Customer Trust and Loyalty
- Project planning and development
- Time management
- Creative problem solving
- Administrative support
- Schedule & calendar planning
- Strong problem solver
- Executive support
- Employee relations
- Microsoft office proficiency
- Benefits and compensation management
- Payroll processing
- Timekeeping management
- Advanced multitasking
- Personnel records management
Languages
Italian
Native or Bilingual
Additional Information
Work daily with Excel, Word, Docs, Sheets, ACT Database, Wonolo, Vericlock, Verizon Reveal
Timeline
Executive Assistant
Falex Corporation
07.2022 - Current
Office Administrator
Air Stream Pressure Washing Inc
07.2021 - 06.2022
Supervisor/Cast Member
Disney Store
08.2015 - 09.2021
Paraprofessional
Wood Dale School District 7
08.2005 - 04.2015
Customer Service/Project Manager
Household International
05.1990 - 06.1995
Computer Science
Devry
High School Diploma -
Lake Park High School