Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AWARDS
Generic

Francea Towler

Northampton,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Sky Zone Trampoline Park
08.2024 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
  • Assisted in training new team members on operational procedures and customer engagement techniques.
  • Maintained an organized and clean environment to enhance guest experience and safety standards.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.

Team Member

Divine Ladies and Gentlemen
06.2023 - 08.2023
  • Supported inventory management by organizing supplies and maintaining stock levels.
  • Learned the value of team effort and time management in order to complete all assigned tasks effectively.
  • Gained experience in leadership, time management, and teamwork.

Education

High School Diploma -

Northampton Area High School
Northampton, Pennsylvania
05-2027

Skills

  • Customer service
  • Problem Solving
  • Leadership
  • Attention to detail
  • Active listening
  • Critical thinking
  • Dependable

Accomplishments

  • Attained the highest number of daily membership sign ups recorded in store.

Timeline

Customer Service Representative

Sky Zone Trampoline Park
08.2024 - Current

Team Member

Divine Ladies and Gentlemen
06.2023 - 08.2023

High School Diploma -

Northampton Area High School

AWARDS

  • President’s Education Award in recognition of “Outstanding Academic Excellence” (2023)
  • 14th Senatorial District Certificate of Recognition by Senator Nick Miller Honors in recognition of the “Good Citizenship Award”.(2023)
Francea Towler