Francee Shapiro

Home Goods

10.2018 - Current

Oversaw daily operations, ensuring a smooth and efficient work environment for staff members.
Continuously updated product knowledge through regular training sessions and industry research, ensuring a well-informed staff capable of providing expert advice to customers.
Reduced instances of loss prevention by implementing enhanced security measures throughout the store premises.
Trained new employees on company policies, procedures, and best practices to ensure consistent high-quality service delivery.
Addressed customer concerns promptly and professionally, fostering a reputation for outstanding customer service within the community.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Trained and supervised new employees to apply best practices in customer service and store operations.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Streamlined opening and closing procedures as integral member of store staff.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Summary