Francee Shapiro
La Quinta,CA
Summary
Highly ambitious with background in sales, market analysis, forecasting and client needs assessments.
Goal oriented individual with a very outgoing personality. Top producing sales and management professional and an expert in many industries. Effective project leader, problem solver and multi-tasker with 25 years experience.
Overview
6
6
years of professional experience
Work History
4th Key Manager
Home Goods
Bermuda Dunes, California
10.2018 - Current
- Oversaw daily operations, ensuring a smooth and efficient work environment for staff members.
- Continuously updated product knowledge through regular training sessions and industry research, ensuring a well-informed staff capable of providing expert advice to customers.
- Reduced instances of loss prevention by implementing enhanced security measures throughout the store premises.
- Trained new employees on company policies, procedures, and best practices to ensure consistent high-quality service delivery.
- Addressed customer concerns promptly and professionally, fostering a reputation for outstanding customer service within the community.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Science - Business
University of Minnesota - Twin Cities
Minneapolis, MN06.1974
Skills
- Operations Management
- Product Management
- Human Resources Management
- Marketing Management
Timeline
4th Key Manager
Home Goods
10.2018 - Current
Bachelor of Science - Business
University of Minnesota - Twin Cities