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Francelene Zulme
Wellness Coordinator
Schenectady,NY
Summary
Ambitious Health and Wellness Coordinator offering 5-year history of educating community members on disease prevention and health management. Leverages public speaking events, workshops and training seminars to increase awareness and network with industry leaders to identify new resources. Care coordinator and case manager experience with wide-ranging skillset and flexibility Well-connected liaison between clients and services provided by government and nonprofit agencies. Fluent in Haitian-Creole, and French.
Overview
12
12
years of professional experience
1
1
Language
Work History
Wellness Program Coordinator
Alera Group/ White Plains Hospital
White Plains, NY
12.2021 - Current
- Enhanced employee well-being by designing and implementing comprehensive wellness programs.
- Increased participation in wellness initiatives by effectively promoting a wellness platform and marketing available resources.
- Developed customized wellness plans for employees, resulting in improved overall health and reduced absenteeism.
- Organized engaging workshops and seminars, fostering a culture of continuous learning around health and wellness topics.
- Established strong relationships with local fitness centers, securing discounted memberships for employees to support their fitness goals.
Health Wellness Manager
Profile By Sanford
Sarasota , FL
10.2020 - 12.2021
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Conducted initial interviews with clients to find measured baseline for BMI, cardio tolerance and strength.
- Supervised staff to coordinate needs assessments.
- Increase client base through consultation conversions by 75%, and increased member engagement by 70% in matter of three months.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
East Greenbush, NY, NY
12.2017 - 10.2020
- Increased customer satisfaction by resolving rental and transaction issues
- Developed team communications and information for customer service, trainings and sales meetings
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved corporate account problems, improved operations and provided exceptional client support through marketing strategies
- Complied with governmental and other regulatory agencies by following policies and documenting transactions
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 12%
Centralized Assessment System Assessor
Altastaff
Chicago, IL
08.2015 - 12.2017
- Maintained high level of confidentiality in all client cases, following strict OPWDD and HIPPA guidelines and recommendations
- Contact individuals schedule appointments at time and location most convenient to individual, arrange interpreter services as needed
- Traveled throughout assigned counties to conduct scheduled assessment interviews with individuals, families and knowledgeable persons using person-centered interview process
- Observe individuals, review medical documents, and other sources of records to code assessment using provided software
- Ensure completeness and accuracy of codded assessment within three days of interview based on OPWDD training and guidelines
- Led fellow team in delivery of 5 county completion in Assessment project, resulting in higher productivity in assessments
Assistant Branch Manager
Massage Envy Spa
Slingerlands, NY
11.2014 - 08.2016
- Demonstrated knowledge of branch financial products, including accounts and memberships
- Protected company assets with strategic risk management approaches
- Trained and developed new team members in alignment with branch service standards and objectives
- Built rapport with account holders by reaching out with product recommendations and account updates
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Grew customer base by 30% over 2-year period through community networking and innovative customer incentives
Case Management Coordinator
Keli House Community Services
Stormville, NY
05.2012 - 02.2014
- Structured standardized case management processes to comply with regulatory agency statutes and standards
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
- Designed individualized service plans that took into account clients' goals and preferences
- Managed caseload of up to 40 individuals and families
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Completed psychosocial evaluations and needs assessments
Education
Bachelor of Arts - Psychology
Mount St Mary College
Newburgh, NY05.2012
Skills
- Safety and health precautions
- Health and wellness expertise
- Organized managerial style
- Documentation proficiency
- Strategic planning
- Staff Management
- Policies and procedures
- Business Development
- Program Leadership
- Client Relations
- Event Planning
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Health & Wellness, Nutrition Factors - May 2024
- BLS Certification - 03/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Nutrition Factors
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridInterests
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft office
Acuity
Timeline
Wellness Program Coordinator
Alera Group/ White Plains Hospital
12.2021 - Current
Health Wellness Manager
Profile By Sanford
10.2020 - 12.2021
Assistant Branch Rental Manager
Enterprise Rent-A-Car
12.2017 - 10.2020
Centralized Assessment System Assessor
Altastaff
08.2015 - 12.2017
Assistant Branch Manager
Massage Envy Spa
11.2014 - 08.2016
Case Management Coordinator
Keli House Community Services
05.2012 - 02.2014
Bachelor of Arts - Psychology
Mount St Mary College
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