Francelet Joseph
Miami,FL
Summary
Dedicated Learning Trainer, with experience working in operational skill development. Experienced Problem solver who reacts quickly and proactively to find solutions to difficult situations. Known as a dynamic public speaker that consistently performs above the bar, even when met with demanding training quotas under a strict schedule.
Overview
3
3
years of professional experience
Work History
Learning Trainer
Amazon
Opa-locka, FL
11.2021 - Current
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in associate.
- Created, collected and recorded data on associates progress to determine next steps for their success.
- Evaluated training program outcomes and worked with management to design and implement improvements.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Associate/Learning Ambassador
Amazon
Opa-locka, FL
01.2021 - 11.2021
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Offered feedback to other providers to effectively address associates needs
- Exceeded customer satisfaction by finding creative solutions to problems.
- Built and maintained relationships with peers and upper management to drive team success.
- Continuously pulled items weighing up to 50 pounds off carts and placed on correct shelves.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06.2020
Skills
- Attention to Detail
- Creative Solution Development
- Class Lecturing
- Team Exercises
- Job Skill Building
- Employee Relations
- Decision Making
- Coaching and Development
- Problem Solving
- Relationship Building
- Customer Service
- Customer Relations
Timeline
Learning Trainer
Amazon
11.2021 - Current
Associate/Learning Ambassador
Amazon
01.2021 - 11.2021
High School Diploma -
Miami Central Senior High School
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