Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Accomplishments
Timeline
Generic

Montrel Mills

Akron,OH

Summary

Experienced with developing and implementing training programs tailored to organizational needs. Utilizes effective communication and organizational skills to coordinate and enhance learning experiences. Knowledge of innovative training methodologies and their positive impact on learner engagement and retention. Adapt and learn fast. Expert in deep diving using FC research to find missing items, why items are damaged, or vendor check. Strive to succeed and be the best at anything I set out to do . Expand and Grow.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Learning Trainer

Amazon
04.2024 - Current
  • Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, leading to enhanced overall workforce competency levels.
  • Facilitated virtual, in-person and blended learning sessions.
  • Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
  • Provided coaching and mentoring to employees.
  • GAP (global ambassador program) POC overseeing and recruiting over 40 associates
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Process Assistant

Amazon
11.2022 - 04.2024

  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Proficient in FC Research
  • Maintained a rate of 400-500 units per hour in path to help operations

Picker

Amazon
02.2022 - 11.2022
  • Pulled orders quickly to maintain demanding productivity goals.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Customer Service Representative

First Credit RevCare
05.2021 - 02.2022
  • Assisted insurance companies in resolving payments issues, or claims not being filed correctly
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues

Cashier/Sales Associate

Circle K
08.2020 - 04.2021
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Customer Service

Speedway LLC
02.2020 - 08.2020
  • Increased customer loyalty through personalized interactions, building rapport with clients.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Efficient with dropping money when drawer exceeds $100

Warehouse Worker

Amazon
04.2017 - 06.2019
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

Picker/Packer

Stella & Dot
10.2015 - 08.2016
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
  • Improved team morale by consistently displaying a positive attitude and willingness to assist coworkers in completing tasks as needed.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.

Home Aide

Direct Care Giver
07.2013 - 10.2015
    • Promoted client health by preparing nutritious meals according to dietary restrictions and preferences.
    • Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
    • Supported client independence through compassionate assistance with mobility and transportation.
    • Ensured client safety during emergency situations by providing immediate assistance and adhering to established protocols.
    • Improved client satisfaction by providing personalized home care services tailored to individual needs.
    • Collaborated with healthcare professionals to develop customized care plans addressing each client''s specific needs.

Education

Bachelor's - Criminal Justice

Saint Josephs College
Rensselaer, IN
06.2012

Associate - General Studies

Wabash Valley College
Mount Carmel, IL
06.2009

Diploma -

Copley High School
Copley, Oh
06.2007

Skills

  • Collaborative learning
  • Adaptive Learning
  • Facilitation Techniques
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Critical Thinking
  • FC Research
  • Multitasking
  • Decision-Making

Certification

Driver's License

Additional Information

I don't have much work history, and that is because of college. I played all 4 years at Copley High School, and then I attended college from 2007-2012 on basketball scholarships, and received two degrees in that time. I was also going to play overseas until life happened. I learn fast and I can adapt to anything if given the chance. I just want a chance to always give back to what was given to me, no matter what I do or learn.

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Exceeded the GAP program by networking and helping associates believe in themselves and not to limit themselves.
  • Achieved not sending out over thousands of dollars worth of apple watches, through effectively helping with inbound to ensure they are opening up casework, so that new pick and stow do not send casework in an customers order.

Timeline

Learning Trainer

Amazon
04.2024 - Current

Process Assistant

Amazon
11.2022 - 04.2024

Picker

Amazon
02.2022 - 11.2022

Customer Service Representative

First Credit RevCare
05.2021 - 02.2022

Cashier/Sales Associate

Circle K
08.2020 - 04.2021

Customer Service

Speedway LLC
02.2020 - 08.2020

Warehouse Worker

Amazon
04.2017 - 06.2019

Picker/Packer

Stella & Dot
10.2015 - 08.2016

Home Aide

Direct Care Giver
07.2013 - 10.2015

Bachelor's - Criminal Justice

Saint Josephs College

Associate - General Studies

Wabash Valley College

Diploma -

Copley High School

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Montrel Mills