Frances Alicea
Bethlehem,GA
Summary
Detail-oriented professional with strong skills in employee relations and benefits administration. Experienced in resolving inquiries and managing sensitive information effectively.
Overview
42
42
years of professional experience
Work History
Benefit Assistant
ALDI
Jefferson, GA
08.2019 - Current
- Assisted Management and employees with e-mails and ticket requests through our service now ticket management system.
- Assisted employees in understanding benefits options and resolving inquiries efficiently.
- Managed benefit documentation, maintaining accuracy and confidentiality of sensitive information.
- Consistently met deadlines for reporting requirements by efficiently managing workload without sacrificing quality.
- Managed the administration of STD, FMLA/LOA, PCL, PPL, Sabbatical leave and Military leave paperwork requests, ensuring compliance with company policies and federal regulations.
- Processed STD payments to be sent to payroll for processing for employees by deadline.
Inventory Specialist Manager
Verizon Wireless
Norcross, GA
04.1992 - 10.2018
- Managed inventory levels using advanced tracking systems to optimize stock availability.
- Conducted regular audits to ensure accuracy and compliance with company standards with in cell tower and switch hub locations.
- Collaborated with cross-functional teams to streamline inventory accuracy during fulfillment when exchanging faulty equipment.
- Developed training materials for new hires on inventory management procedures.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies. Including cell towers and switch hubs.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for our equipment and minimizing financial loss for the company.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
Customer Service Specialist II
Wells Fargo
Lawrenceville, GA
04.1984 - 09.1999
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Try and make customers feel at home like it is their branch and greet them like they matter.
- Listen to customer feedback to identify trends and implement operational improvements where needed.
- Developed comprehensive knowledge of banking products to assist customers effectively.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
High School Diploma -
Parkview High School
Lilburn, GASkills
- Microsoft office
- Employee relations
- Payroll processing
- Benefits administration
Timeline
Benefit Assistant
ALDI
08.2019 - Current
Inventory Specialist Manager
Verizon Wireless
04.1992 - 10.2018
Customer Service Specialist II
Wells Fargo
04.1984 - 09.1999
High School Diploma -
Parkview High School