Frances Bridgewater
Albany,Oregon
Summary
Lead by example! Be safe, be kind and enjoy the work you do and all else follows. Expert in client relationship management and inventory oversight, enhancing customer satisfaction through effective communication and high-quality service. Skilled in staff training and development, fostering a collaborative team environment that drives performance and efficiency.
Overview
24
24
years of professional experience
Work History
Owner/Operator
BLM Excavation & Grading
Albany, OR
03.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Secretary
Sir Cuts Alot
Santa Rosa, CA
05.2012 - 01.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients..
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Manager
OshKosh B’gosh
Petaluma, CA
09.2007 - 05.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor/Key Holder/Sales
Legs Hanes Bali Playtex
Petaluma, CA
08.2006 - 09.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Key Holder/Sales
Stride Rite
Petaluma, CA
06.2007 - 08.2007
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Key Holder/Sandwhich Artist
Subway
Fallon, NV
01.2002 - 02.2003
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
American High
Lansing, ILSkills
- Team player
- Hiring/Staff training and development
- Inventory management
- Payroll processing
- Risk management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Equipment operation
- Safe driving practices
- Order picking and processing
- Shipping and packaging
- Attention to detail
- Loading and unloading
- Heavy lifting
Timeline
Owner/Operator
BLM Excavation & Grading
03.2019 - Current
Secretary
Sir Cuts Alot
05.2012 - 01.2019
Manager
OshKosh B’gosh
09.2007 - 05.2008
Key Holder/Sales
Stride Rite
06.2007 - 08.2007
Supervisor/Key Holder/Sales
Legs Hanes Bali Playtex
08.2006 - 09.2007
Key Holder/Sandwhich Artist
Subway
01.2002 - 02.2003
High School Diploma -
American High