Frances Camargo
San Antonio
Summary
Dynamic customer service professional with a proven track record at Medtronic, Inc., excelling in problem-solving and technical support. Enhanced customer satisfaction through effective communication and relationship-building, leading to increased referrals. Skilled in multitasking and adapting to challenges, consistently delivering exceptional service and support to clients.
Overview
12
12
years of professional experience
Work History
Customer Coordinator V
Medtronic, Inc.
01.2016 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with team members to identify areas of improvement in processes and implement changes accordingly.
- Assisted customers with order placement and provided updates on delivery timelines.
- Handled escalated customer concerns diplomatically, diffusing tensions while finding satisfactory resolutions for both parties involved.
Product Technical Support Representative
Medtronic, Inc.
06.2013 - 01.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
03-2025
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Team collaboration
- Clear communication
Timeline
Customer Coordinator V
Medtronic, Inc.
01.2016 - Current
Product Technical Support Representative
Medtronic, Inc.
06.2013 - 01.2016
Bachelor of Science - Human Resources Management
Colorado Technical University
Similar Profiles
Camisha CareyCamisha Carey
Subject Matter Expert at Medtronic, Inc.Subject Matter Expert at Medtronic, Inc.
Nicole BremsethNicole Bremseth
Mazor Training Specialist at Medtronic, Inc.Mazor Training Specialist at Medtronic, Inc.
Saul ContrerasSaul Contreras
Advanced PC Software Technician at Medtronic, Inc.Advanced PC Software Technician at Medtronic, Inc.