FRANCES CARVER
Gilbert
Summary
High-performing professional with extensive experience in enhancing business operations and profitability. Proven project manager and compliance specialist adept at navigating fast-paced environments. Committed to operational accuracy and achieving optimal results. Skilled in leadership, team building, and customer service, with a track record of implementing effective training and engagement strategies.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon
Tempe
11.2023 - Current
- Led daily operations in high-volume logistics, ensuring timely delivery of perishable goods under strict quality standards.
- Managed and developed teams of 60 associates to uphold safety protocols and performance benchmarks.
- Monitored operational KPIs such as throughput, quality, and on-time performance to ensure service consistency.
- Ensured compliance with food safety, sanitation, and workplace regulations, fostering a culture of accountability.
- Coordinated cross-functional collaboration with operations, transportation, and support teams to resolve escalations.
- Conducted root cause analysis on operational challenges, implementing corrective actions for enhanced efficiency.
- Supported training and coaching initiatives to boost team performance and minimize turnover rates.
- Maintained precise documentation for audits, inspections, and leadership reviews.
Central Operations Lead
Amazon
Tempe
08.2022 - 11.2023
- Executed intra-day shift management for multiple GSF businesses and network centralization initiatives.
- Supported training and daily operations for 10 to 30 associates.
- Monitored and reported on intra-day performance for Amazon Fresh Online Sites.
- Performed higher-level exception management tasks, making decisions in ambiguous situations.
- Managed planning, capacity, and flow for AFO business operations.
- Processed and validated inputs for planning, including hours, rates, and volume forecasts.
- Mitigated risks related to forecasted weather events, city occurrences, or unforeseen incidents.
- Led team efforts, collaborating with peers and Area Managers on process rollouts and escalations.
Assistant Manager
Amazon
Sacramento
08.2021 - 08.2022
- Developed skills of over 40 associates each shift to maximize productivity and engagement.
- Reduced average idle time from 16 minutes to 7 minutes within two weeks by eliminating barriers.
- Oversaw labor flow of associates according to business needs to optimize efficiency.
- Coordinated with third-party vendors and contractors daily to streamline supply chain logistics.
- Assisted with building operations to uphold customer commitments and service delivery.
Dock Specialist
Amazon
San Leandro
09.2020 - 08.2022
- Established first dedicated inbound team, increasing inbound TPH by 25% in four months.
- Coordinated with warehouses and transportation partners to optimize package movement efficiency.
- Maintained equipment and facilities for loading and unloading operations, including conveyor belts.
- Conducted audits for compliance with safety and environmental regulations in docking area.
General Dentist
Salanga Dental Clinic
Manila
05.2017 - 06.2019
- Educated patients on oral hygiene techniques and preventive care for enhanced health outcomes.
- Developed personalized treatment plans based on individual oral health needs and preferences.
- Maintained accurate patient records, including treatment plans, progress notes, and billing information.
- Updated knowledge of dental techniques and technologies through continuing education courses.
- Implemented quality assurance measures to enhance overall quality of dental services.
- Participated in community outreach programs to promote awareness of oral health initiatives.
Education
Doctor of Dental Medicine -
University of The East
Manila, Philippines04-2016
Skills
- General management
- Problem solving
- Team collaboration
- Bilingual proficiency
- Adaptability
- Leadership skills
- Business acumen
- Performance monitoring
- Risk management
- Team leadership
- Effective communication
- Data documentation
- Goal setting and performance tracking
- Talent assessment
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Area Manager
Amazon
11.2023 - Current
Central Operations Lead
Amazon
08.2022 - 11.2023
Assistant Manager
Amazon
08.2021 - 08.2022
Dock Specialist
Amazon
09.2020 - 08.2022
General Dentist
Salanga Dental Clinic
05.2017 - 06.2019
Doctor of Dental Medicine -
University of The East