Frances Chilimidos
3475 Big Sur Dr,NV
Summary
Dynamic Research Associate at Precision Opinion with expertise in data collection and analysis. Proven ability to enhance customer service through effective problem resolution and complaint handling. Skilled in Microsoft Excel and building rapport, consistently fostering positive relationships while maintaining a professional demeanor. Committed to quality assurance and operational excellence.
Overview
5
5
years of professional experience
Work History
Research Associate
Precision Opinion
Las Vegas, NV
01.2022 - Current
- Assisted in data collection and analysis using statistical software tools.
- Inbound and outbound calls conducting surveys and data collections.
- Ability to maintain non biased and professional manner with all respondents.
Shift Lead
Good Will Salvage Center
Las Vegas, NV
02.2021 - 11.2021
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on inventory management and customer service best practices.
- Implemented strategies to improve overall store organization and cleanliness standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SDSkills
Customer service
Data entry
Problem resolution
Call center experience
Complaint handling
Microsoft Excel
Professional telephone demeanor
Call management
Appointment scheduling
Data collection
De-escalation techniques
Building rapport
Quality control
Order fulfillment
Retail store support
Quality assurance controls
Key holder experience
Warehousing functions
Timeline
Research Associate
Precision Opinion
01.2022 - Current
Shift Lead
Good Will Salvage Center
02.2021 - 11.2021
High School Diploma -
Roosevelt High School