Frances Coyle
Newington,CT
Summary
Determined go-getter seeking a position where my skills and experiences will contribute to a company's goals and fiscal success within the banking industry in operations or customer service.
Overview
34
34
years of professional experience
Work History
Center Consultant
Fed Ex Office
Farmington, CT
05.2008 - Current
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Answered customers' questions about merchandise and advised customers on merchandise selection
- Ability to positively and proactively handle customers and prioritize multiple tasks in a fast paced environment
- Able to push, pull, lift, carry and bend over frequently throughout the day
- Utilized computer software programs associated with inventory control and network installations for production
- Ability to work in a flow line and meet paced production rates
- Read work orders or receive oral instructions to determine work assignments and material and equipment needed for Shipping of FedEx Express and Ground Packages.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
Unarmed Security Guard
US Security & Associates
Meriden, CT
01.2008 - 07.2008
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
Quality Control Associate
C.O.C.C.
Avon, CT
03.1999 - 12.2007
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Return Items Clerk
Shawmut Bank/ Fleet Bank
Hartford, CT
02.1989 - 03.1999
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
No Degree - Word, Excel, Photoshop
New Horizon Computer School
Windsor, CTNo Degree - Business Management, Programming
Manchester Community College
Manchester, CTHigh School Diploma -
Bulkeley High School
Hartford, CTSkills
- SKILLS AND PERSONAL STRENGTH
- Proven ability to be a dependable and punctual Team member
- Posses good organizational and time management skills to meet company goals and dead lines
- Successfully interacted with clients to generate repeat business
- Proven ability to adapt and learn new skills quickly, efficiently
- Take pride in turning out work that meets the highest of company standards
- Conscientious, hard working and driven to succeed
- Exceptional customer service skills
- Frances Coyle
- Possess a positive attitude and strong work ethic
- Trustworthy and hard working individual
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Team Exercises
- Program Monitoring and Tracking
antiques, house plants, dogs, parrots
I love to collect antiques as my husband and I had an antique store for many years. I have many house plants a poodle and birds that bring me happiness to be around them.
Timeline
Center Consultant
Fed Ex Office
05.2008 - Current
Unarmed Security Guard
US Security & Associates
01.2008 - 07.2008
Quality Control Associate
C.O.C.C.
03.1999 - 12.2007
Return Items Clerk
Shawmut Bank/ Fleet Bank
02.1989 - 03.1999
No Degree - Word, Excel, Photoshop
New Horizon Computer School
No Degree - Business Management, Programming
Manchester Community College
High School Diploma -
Bulkeley High School
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