Frances Cruz
Chartwells Schools Dining Services
WILLIMANTIC,CT
13
years of professional experience
Dynamic professional with a proven track record at Chartwells Schools Dining Services, excelling in customer service and cash handling. Leveraged POS systems to enhance transaction efficiency and fostered team collaboration for peak service delivery. Demonstrated exceptional problem-solving skills, contributing to a 20% increase in customer satisfaction. Passionate about driving organizational growth through clear communication and empathy.
Work History
Cart Cashier /catering Lead
12 Years 9 Months- Executed customer transaction processing with precision and efficiency using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive dining experience.
- Maintained cleanliness and organization of the checkout area to enhance workflow.
- Collaborated with team members to ensure timely service during peak hours.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Cash handling and management
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Cash drawer balancing
POS system operations
Payment collection
ID verification
Inventory management
Order packaging
Sales expertise
Daily reporting
Retail merchandising
Product recommendations
Drawer balancing
Returns processing
Point of sale operation
Purchase assistance
Loyalty program promotion
Staff mentoring
Credit and cash transactions
Receipt handling
Online orders preparation
Scanner operations
Merchandise exchange
Gift card handling
Ordering and stocking
Promotions and discounts
Sales transactions
Upselling techniques
Basic math
Credit card processing
Training and onboarding
Data entry
Empathy and patience
Clear communication
Organizational growth
Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Cart Cashier /catering Lead
Chartwells Schools Dining Services
09.2013 - CurrentRead More
Windham High School
High School Diploma
Read More