Overview
Work History
Education
Skills
Timeline
Generic

Frances Frederick

Richmond,VA

Overview

3
3
years of professional experience

Work History

Contractor Care Representative

Aerotek
01.2023 - 07.2023
  • Delivered fast and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Administrative Assistant

Aerotek
08.2022 - 01.2023
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Inventoried and ordered supplies for office.
  • Maintained accurate department and customer records (I9, marking folders for audit, tracking new starts).

Hostess

Longhorn Steakhouse
01.2022 - 07.2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Took beverage orders and served drinks during peak meal times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Retail Sales Associate

Old Navy
08.2021 - 01.2022
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Exchanged merchandise for customers and accepted returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Computed purchases and received and processed cash or credit payment.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Student Caller

VCU Goldline
02.2020 - 05.2020
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Bachelor of Arts - Music

Virginia Commonwealth University
Richmond, VA
05.2022

Skills

  • Interpersonal
  • Teamwork
  • Leadership
  • Customer Service
  • Microsoft Office
  • Google Apps
  • Multitasking and Time Management
  • Computer
  • Telephone

Timeline

Contractor Care Representative

Aerotek
01.2023 - 07.2023

Administrative Assistant

Aerotek
08.2022 - 01.2023

Hostess

Longhorn Steakhouse
01.2022 - 07.2022

Retail Sales Associate

Old Navy
08.2021 - 01.2022

Student Caller

VCU Goldline
02.2020 - 05.2020

Bachelor of Arts - Music

Virginia Commonwealth University

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Frances Frederick