Frances Frederick
Richmond,VA
Overview
3
3
years of professional experience
Work History
Contractor Care Representative
Aerotek
01.2023 - 07.2023
- Delivered fast and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Administrative Assistant
Aerotek
08.2022 - 01.2023
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records (I9, marking folders for audit, tracking new starts).
Hostess
Longhorn Steakhouse
01.2022 - 07.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took beverage orders and served drinks during peak meal times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Retail Sales Associate
Old Navy
08.2021 - 01.2022
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Exchanged merchandise for customers and accepted returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Computed purchases and received and processed cash or credit payment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Student Caller
VCU Goldline
02.2020 - 05.2020
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Arts - Music
Virginia Commonwealth University
Richmond, VA05.2022
Skills
- Interpersonal
- Teamwork
- Leadership
- Customer Service
- Microsoft Office
- Google Apps
- Multitasking and Time Management
- Computer
- Telephone
Timeline
Contractor Care Representative
Aerotek
01.2023 - 07.2023
Administrative Assistant
Aerotek
08.2022 - 01.2023
Hostess
Longhorn Steakhouse
01.2022 - 07.2022
Retail Sales Associate
Old Navy
08.2021 - 01.2022
Student Caller
VCU Goldline
02.2020 - 05.2020
Bachelor of Arts - Music
Virginia Commonwealth University