Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Hi, I’m

Frances Hall

Hampton,VA
Frances Hall

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

11
years of professional experience
1
Certification

Work History

Safe Hands Childcare
Hampton

Daycare Owner
01.2013 - Current

Job overview

  • Assisted older children in elementary-school homework, including reading, writing, and mathematics
  • Prepared healthy meals and snacks, following preferred diets approved by parents
  • Transformed space into state-licensed daycare In-home childcare, and successfully grew client base mostly through referrals by satisfied parents, as well as hired and trained all daycare staff.
  • Organized activities such as games, arts and crafts, music, outdoor playtime, story time, field trips and other educational programs.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.

Kelly Services
Hampton

Customer Support Agent
05.2020 - 12.2020

Job overview

  • Provided phone support for AppleOne care (Apple Products) got all apple products to include IMac, IPhone, Apple accessories such as Apple Watch.

TTech
Hampton

Customer Support Representative
05.2018 - 08.2019

Job overview

  • Leveraged experience and customer service skills to guide caller toward optimal support options
  • Facilitated new orders, exchanges, and returns to meet customers' needs for several products
  • Handled issues with first call and smoothly coordinated escalations for complex and irate callers.

West At-home (Alorica)
Hampton

Customer Service Agent
04.2013 - 01.2015

Job overview

  • Managed inbound calls to respond to inquiries and resolve concerns
  • Recommended products and services to members and educated customers about relevant offerings
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Education

Thomas Nelson Community College

Other from Highschool Equivalent (CMAA, EHA, Medical Billing and Coding)
12.2016

University Overview

  • Medical Terminology, Certified, December, 2016
  • Electronic Health Records, Certified, July, 2016
  • Computer Concepts, Certified, October, 2016
  • Medical Office Administration, NHA Certified, December, 2016
  • EMTS BLS Basic Life Support, Certified, December, 2016

Skills

  • Microsoft Office - 8 years
  • Data Entry - 4 years
  • Sales Experience - 8 years
  • CMAA - 2 years
  • EHR - 2 years
  • Critical Thinking
  • Interpersonal Communication
  • Reporting and Documentation
  • Team Collaboration
  • Friendly, Positive Attitude
  • Organization and Time Management
  • Call Management
  • Account Updating
  • Scheduling
  • Data Collection
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Problem-Solving Abilities
  • Technical Support
  • Positive and Professional
  • Customer Service
  • Active Listening
  • Call Triaging
  • Adaptive Team Player

  • Technical Troubleshooting
  • Microsoft Outlook
  • Call Center Operations

Certification

  • CMAA

Personal Information

I am a dedicated hard worker and team player! I am currently hoping to gain lucrative work from home employment with growth potential. I am a quick leaner and motivated to shine as a stellar employee for all who extend this chance. Thank you in advance! 

Timeline

Customer Support Agent

Kelly Services
05.2020 - 12.2020

Customer Support Representative

TTech
05.2018 - 08.2019

Customer Service Agent

West At-home (Alorica)
04.2013 - 01.2015

Daycare Owner

Safe Hands Childcare
01.2013 - Current

Thomas Nelson Community College

Other from Highschool Equivalent (CMAA, EHA, Medical Billing and Coding)
Frances Hall