Frances Heim
Pawleys Island,SC
Summary
Proven track record in property and estate management, notably with Shepard Family, LP, where I enhanced service quality through strategic vendor relationships and rigorous property oversight. Expert in budgeting and financial planning alongside exceptional guest services, I excel in staff supervision, ensuring luxury standards are surpassed. My approach combines critical thinking with clear communication, driving significant improvements in operational efficiency and client satisfaction.
Overview
23
23
years of professional experience
Work History
Estate Manager
Shepard Family, LP
01.2002 - 10.2024
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Conducted regular property inspections, identifying potential issues and arranging appropriate solutions promptly.
Administer/Owner
Top 205 Lacrosse Camps
08.2009 - 01.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Real Estate Consultant
Keystone Real Estate Group
08.2009 - 01.2013
- Researched commercial and residential real estate deals.
- Communicated with clients to understand property needs and preferences.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Collaborated with other real estate professionals such as attorneys and title agents to ensure seamless transactions for all parties involved.
Education
Juris Doctorate - Law
Charleston School of Law
Charleston, SC05.2018
MBA - Business Administration And Management
Indiana Wesleyan University
Marion, IN08.1993
Bachelor Of Science - Business Economics
University of South Carolina
Columbia, SC12.1987
Skills
- Staff Supervision and Training
- Guest Services
- Property Management
- Luxury Service Standards
- Maintenance Scheduling
- Budgeting and financial planning
- Estate Security
- Teamwork and Collaboration
- Critical Thinking
- Clear Communication
Timeline
Administer/Owner
Top 205 Lacrosse Camps
08.2009 - 01.2013
Real Estate Consultant
Keystone Real Estate Group
08.2009 - 01.2013
Estate Manager
Shepard Family, LP
01.2002 - 10.2024
Juris Doctorate - Law
Charleston School of Law
MBA - Business Administration And Management
Indiana Wesleyan University
Bachelor Of Science - Business Economics
University of South Carolina
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