Frances Holmes-Henry
Chandler,AZ
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating tasks with various departments to achieve strategic objectives.
Overview
9
9
years of professional experience
Work History
Outbound Sales Account Executive
Yelp
06.2022 - Current
- Educated, strategized, and sold Yelp Advertising to business owners through cold calling and emails based on their goals to grow their business and gain exposure, quickly adapted product recommendations based on their needs
- Connected with clients on current advertising programs to strategize and adjust budget, appearance, and outreach to consumers to make their campaign more successful
- Managed a pipeline of 150-200 local business accounts ranging in industries, made 80-100 calls per day accompanied by the same amount of emails
- Became an account executive on a pilot team Yelp created that specializes in pursuing new businesses only across the United States and Canada, selling Yelp Advertising at a higher call volume output
- Independently prioritized tasks and managed time to exceed sales targets consistently and continuously enrolled in sales development courses to build upon skills
Sales Apparel Manager
Dick's Sporting Goods
03.2020 - 05.2022
- Oversaw the apparel department of the store from a management perspective, as well as the rest of the store, held a leadership role for employees and guided the presentation of the sales floor to ensure a pleasant shopping experience
- Interacted with customers daily on the sales floor and on the phone, assisted customers in finding clothing tailored to their style and fitness activity, achieved goal in highly satisfied surveys directed towards the store and customer service
- Organized truck shipments of apparel items twice weekly, accurately processed clothing and accessories while keeping a clean stockroom and sales floor, delegated tasks to associates to ensure each style is represented on the floor
- Coordinated floor resets to update styles to highlight the current season, styled mannequins to represent the trending color palette
- Audited register tills at closing time, which included counting the safe money, deposit amount, and filling out the correct closing paperwork.
Customer Service Specialist
Dick's Sporting Goods
10.2017 - 03.2020
- Interacted with customers daily at the cash registers as a cashier, asked for their loyalty account, met goal of credit card applications, resolved any customer issues from a management perspective to ensure the customer leaves highly satisfied
- Audited register tills at closing time, which included counting the safe money, deposit amount, and filling out paperwork for the money deposits
- Attended the sales floor to help all customers find the items tailored to their needs, as well as help other associates when needed
- Displayed new products on the sales floor as directed and processed items with sensors according to lost prevention protocol.
Sales Associate at Customer Service
Bed Bath & Beyond
05.2015 - 08.2017
- Interacted with customers at the customer service desk by assisting in returns, purchases, phone calls, and online orders
- Trained new associates at the register to ensure everyone has the same information and guidance
- Increased sales on the floor based on knowledge of kitchen appliances, bedding, bath, and window treatments to guarantee customer satisfaction with the quality of the product the customer was inquiring about.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
BA in Psychology -
Arizona State University
Tempe, AZ05.2020
Minor - Criminal Justice
Arizona State University
Tempe, AZ05.2020
Skills
- Relationship building and management
- Strategy implementation
- Pipeline Management
- Written and verbal communication
- Sales Quota Achievement
- Strategic selling
- Sales Strategies
- Attention to Detail
- Lead Development
- Goals and performance
- Customer Relationships
- Operations
Timeline
Outbound Sales Account Executive
Yelp
06.2022 - Current
Sales Apparel Manager
Dick's Sporting Goods
03.2020 - 05.2022
Customer Service Specialist
Dick's Sporting Goods
10.2017 - 03.2020
Sales Associate at Customer Service
Bed Bath & Beyond
05.2015 - 08.2017
BA in Psychology -
Arizona State University
Minor - Criminal Justice
Arizona State University
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