Frances Ingram
Monetta,SC
Summary
Dynamic Customer Service Representative with extensive experience at Teleperformance USA, excelling in complaint resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective conflict management and empathetic communication. Skilled in data entry and team development, contributing to a collaborative and high-performing work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
08.2015 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma - General Studies
Aiken High Scool
Aiken, SC05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Paperwork processing
- Team development
- Documentation
- Data collection
- Prioritization
- De-escalation techniques
- Technical support
- Quality control
- Live chat support
- Customer education
- Product sales
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Customer Service Representative
Teleperformance USA
08.2015 - 04.2025
High School Diploma - General Studies
Aiken High Scool
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