Frances Irizarry
Indian Orchard,MA
Summary
Direct care professional seeking to transition into a Case Manager role. Offers a strong foundation in managing residential milieu safety, administering medication protocols, and documentation. Strong team collaboration and ready to contribute a compassionate environment to optimize client outcomes.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Bayada Home Health
Amherst, MA
03.2026 - Current
- Assisted clients with bathing, grooming, and dressing under BAYADA care plans.
- Supported safe ambulation, transfers, and positioning in home settings.
- Prepared meals and assisted with feeding according to client needs.
- Monitored client comfort and reported condition changes to BAYADA nursing staff.
CNA
Rockridge Retirement Community
Northampton, Massachusetts
06.2024 - 04.2026
- Assisted with activities of daily living, including bathing, dressing, and grooming.
- Ensured compliance with HIPAA regulations to maintain confidentiality of patient information.
- Secured controlled substances according to state regulations at all times.
- Greeted patients and families with compassion to foster long-term professional relationships.
- Organized and administered medications according to established schedules.
- Documented patient information in charts and communicated updates to interdisciplinary care team.
- Collaborated effectively within teams to enhance workplace productivity.
Residential Counselor I
Gandara Mental Health Center- Los Campeones
Chicopee, Massachusetts
12.2024 - 07.2025
- Facilitated and supported group activities in substance use prevention and healthy coping skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Supervised self-administration of medications for residents.
PCA
Tempus Unlimited
Springfield, Massachusetts
03.2020 - 11.2023
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
Skills
- Confidentiality maintenance
- Multitasking and organization
- Team collaboration
- Medication and Safety Compliance
- First aid and CPR certified
- Bilingual (English and Spanish)
- Professional boundaries
- Client advocacy
- First aid and CPR
- Verbal and written communication
Timeline
Personal Care Assistant
Bayada Home Health
03.2026 - Current
Residential Counselor I
Gandara Mental Health Center- Los Campeones
12.2024 - 07.2025
CNA
Rockridge Retirement Community
06.2024 - 04.2026
PCA
Tempus Unlimited
03.2020 - 11.2023