Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frances J Baldwin

Project Based Services Delivery Project Manager, TLS America
Fort Collins,CO

Summary

Encouraging Project Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Project Manager offering history of success coordinating and monitoring operations across various projects. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services.

Overview

26
26
years of professional experience
18
18
years of post-secondary education
5
5
Certifications

Work History

PBS Delivery PM, Kyndryl/Meijer Project 62

IBM
Fort Collins, CO
03.2021 - Current
  • Managed scheduling, WebEx daily conference calls, SLACK messages and Outlook emails for 38 TLS technicians.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and maintained courteous and effective working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Prepared variety of different written communications, reports and documents.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Led projects and analyzed data to identify opportunities for improvement.

Project Based Services PM, TLS America

IBM
Fort Collins, CO
11.1998 - Current
  • Established and cultivated solid business relationships with new or existing customers.
  • Reviewed customer service agreements for terms and conditions pricing and accuracy.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Collaborate with 2 team members to manage 9 international accounts to ensure client satisfaction with asset management.

PBS Delivery PM, Juniper SD WAN Project

IBM
Fort Collins, CO
07.2020 - 03.2021
  • Managed scheduling, WebEx daily conference calls, SLACK messages and Outlook emails for 13 TLS technicians.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed team communications and information for meetings.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

PBS Delivery PM, Guardium Data Center Move

IBM
Fort Collins, CO
08.2020 - 01.2021
  • Managed scheduling, WebEx daily conference calls, SLACK messages and Outlook emails for 3 TLS technicians.
  • Developed team communications and information for meetings.
  • Worked with customers to understand needs and provide excellent service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed team of employees.
  • Increased customer satisfaction by resolving issues.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Project Management - Project Management

IBM
Boulder, CO
01.2006 - Current

Some College (No Degree) - Elementary School Teaching

Aims Community College - Greeley, CO USA
Greeley, CO
05.1997 - 05.1998

Skills

National accounts management

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Certification

People Skills - Resilience, Growth Minded, Learning Agility, Time Management, IBM - May 28, 2022

Timeline

People Skills - Resilience, Growth Minded, Learning Agility, Time Management, IBM - May 28, 2022

05-2022

PBS Delivery PM, Kyndryl/Meijer Project 62

IBM
03.2021 - Current

PBS Delivery PM, Guardium Data Center Move

IBM
08.2020 - 01.2021

PBS Delivery PM, Juniper SD WAN Project

IBM
07.2020 - 03.2021

People Skills - Communication, Presentation, Collaboration, and Problem Solving, IBM, June 24, 2020

06-2020

IBM Associate Project Manager, IBM, February 19, 2019

02-2019

IBM Agile Explorer, IBM, December 01, 2017

12-2017

Enterprise Design Thinking Practitioner, IBM, November 23, 2017

11-2017

Project Management - Project Management

IBM
01.2006 - Current

Project Based Services PM, TLS America

IBM
11.1998 - Current

Some College (No Degree) - Elementary School Teaching

Aims Community College - Greeley, CO USA
05.1997 - 05.1998

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Frances J BaldwinProject Based Services Delivery Project Manager, TLS America