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Master of Social Work (MSW) student and Advanced Medical Support Assistant with the U.S. Department of Veterans Affairs, bringing strong experience in care coordination, client advocacy, and healthcare systems navigation. Demonstrates a commitment to ethical practice, trauma-informed service delivery, and improving access to care for vulnerable populations. Seeking a general MSW internship to further develop direct practice, assessment, and intervention skills.

Extensive experience in medical support and patient registration. Experienced at training staff, managing patient/client requests, and providing hospital concierge services. Thrives in a fast-paced, team-oriented environment.

Dedicated and detailed-oriented professional with over 8 years of experience in customer service, healthcare administration, and pharmacy operations. Skilled in patient communication, call center support, and front desk coordination with a proven ability to thrive in face-paced environments. Known for providing compassionate service, maintaining accuracy under pressure, and collaborating effectively with cross-functional teams.

Highly organized professional with extensive experience in fast-paced environments. Demonstrated ability to provide excellent communication and customer service, manage scheduling, and ensure accurate documentation. Proven track record of efficiently balancing workload and tasks among team members.

Detail-oriented healthcare professional with experience in VA healthcare operations, academic medical center surgical workflows, and Health Information Management Technology (HIMT) education. Background includes surgical posting with ICD-9 and CPT code entry, electronic health records management, documentation review, and regulatory compliance in high-volume clinical environments. Currently pursuing an Associate of Applied Science in Health Information Management Technology with a focused goal of transitioning into Medical Coding within the VA healthcare system.

Frances Kelly Manzay

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Advanced Medical Support Assistant

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