Frances Kilcoyne
Cicero,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Hawk Chrysler Dodge Jeep Ram
05.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Increased efficiency in communication among departments by serving as a central point of contact for service-related matters.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Associate
What A Gem
02.2018 - 09.2020
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Handled loan repayment transactions, maintaining precise account records.
Crew Member
Chipotle Mexican Grill
12.2015 - 01.2018
- Collaborate with team members to prepare and serve food in a fast-paced environment.
- Ensure high standards of food safety and cleanliness in compliance with health regulations.
- Assist customers with menu selections and special dietary needs, enhancing their dinning experience.
- Engage in daily inventory management, restocking supplies, and maintaining a clean work area.
Education
High School Diploma -
J. Sterling Morton East
06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Follow-up skills
Timeline
Customer Service Rep
Hawk Chrysler Dodge Jeep Ram
05.2021 - 04.2024
Sales Associate
What A Gem
02.2018 - 09.2020
Crew Member
Chipotle Mexican Grill
12.2015 - 01.2018
High School Diploma -
J. Sterling Morton East
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