Summary
Overview
Work History
Education
Skills
Locations
Timeline
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Frances Lyne Sardinha

Washington,IL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across roles at TJ Maxx and other leading companies. Expert in trade compliance software and skilled in building strong team dynamics. Achieved significant improvements in logistics efficiency and customer service management, demonstrating a continuous improvement mindset and ethical conduct awareness.

Overview

12
12
years of professional experience

Work History

Key Carrier Coordinator

TJ Maxx
Peoria, IL
07.2024 - Current
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Trade Compliance Analyst

Caterpillar, Inc
Peoria, IL
02.2023 - Current
  • Identified gaps in existing compliance processes and recommended updates.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Assisted with development of compliance objectives and strategies.
  • Created and maintained compliant work environment.

Cash Office Associate

TJ Maxx
Peoria, IL
10.2022 - Current
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Entered figures using 10-key calculator to compute data quickly.

Customer Experience Coordinator

TJ Maxx
Peoria, IL
11.2022 - 06.2024
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.

Logistics Analyst I - Export Filings

Epitec, Inc
Peoria, IL
09.2021 - 02.2023
  • Coordinated resolution of issues with brokers and carriers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
  • Built long-term relationships due to prompt and courteous service.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.

Senior Freight Analyst

ETEAM, INC
Peoria, IL
03.2019 - 12.2020
  • Collected, arranged, and input information into CASS system.
  • Maintained database systems to track and analyze operational data.
  • Verify, retrieve approval of EDI invoices through the AP automation software
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Clerical / Logistics Clerk

KELLY SERVICES
Peoria, IL
10.2018 - 11.2018
  • Created Bill of Lading documents (manual & system generated) for moving CAT materials from warehouse facility to final locations (i.e., CAT Mossville facility or other transportation HUB)
  • Located lost/missing materials in warehouse or Grief Bay to complete load and roll truck on-time daily
  • Collaborated with vendors and warehouse personnel to procure supplies and materials.
  • Kept meticulous records of all customer shipping requirements in case logs needed to be reviewed.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Sub-Contracted Bookkeeper/Project Coordinator

PREMIER REMODELING & DESIGN LLC
Peoria, IL
07.2017 - 05.2018
  • Managed worksites and crew for roofing and siding company
  • Ordered and scheduled delivery of worksite materials and supplies for jobsite
  • Ensured excess materials were removed from the client’s property and area properly maintained and cleaned
  • Initiated invoices for Office Manager to review and submit for additional Insurance supplements and additional material approvals
  • Handled all Accounts Receivables and Collection of Delinquent payments
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled and corrected issues with financial records.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

International/Overseas Logistics

MANPOWER
Peoria, IL
10.2016 - 02.2017
  • Tracked orders and notified customers of status or potential delays.
  • Built long-term relationships due to prompt and courteous service.
  • Coordinated with truck. rail or ocean to provide vendor shipping details and obtain shipping updates.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Personal Banker/Customer Service Associate

HICKORY POINT BANK
Peoria Heights, IL
01.2015 - 01.2016
  • Teller services including basic transactions (deposit, withdrawals, & loan payments)
  • Assist customer’s needs when Branch Manager is unavailable with capabilities
  • Any special duties assigned by the bank
  • Ensure friendly and efficient transactions with every customer

Customer Service Manager

LAMINATION HOUSE, INC
Aiea, HI
01.2013 - 01.2014
  • Assisted in Daily Operations including Cash Deposits, Inventory Control, Accounts Receivable, Invoicing and Collections, and Logistics
  • Invoicing included both City, State and Federal Government Transactions
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Ensured shipments arrived timely and within budget

Education

University of Phoenix - Business Administration

UNIVERSITY OF PHOENIX
01.2003

Certificate - Travel and Tourism (Focus on Apollo and PNRs)

UNIVERSITY OF HAWAI’I-KAPI’OLANI COMMUNITY COLLEGE
Kaimuki, HI
01.2001

Hawaii Pacific University - Business Administration

HAWAII PACIFIC UNIVERISITY
Honolulu, HI
01.1996

Skills

  • Customer Service Supervision
  • Complaint Handling & Resolution
  • Retail Operations Support
  • Account Invoicing
  • Accounts Payable & Aging
  • Supplier Relations
  • Problem Resolution
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Sales & Margin Improvement
  • Accounts Receivables & Collections
  • Logistics
  • Collections
  • Data Analytics
  • Relationship Building
  • Cost Analysis
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Order Fulfillment
  • Insurance Billing
  • Project management
  • Ethical conduct awareness
  • Trade compliance software
  • Compliance training development
  • Trade documentation management
  • Global trade compliance
  • Incoterms awareness
  • Export control regulations
  • Auditing and monitoring
  • Continuous improvement mindset

Locations

  • Peoria, IL
  • Peoria Heights, IL
  • Aiea, HI

Timeline

Key Carrier Coordinator

TJ Maxx
07.2024 - Current

Trade Compliance Analyst

Caterpillar, Inc
02.2023 - Current

Customer Experience Coordinator

TJ Maxx
11.2022 - 06.2024

Cash Office Associate

TJ Maxx
10.2022 - Current

Logistics Analyst I - Export Filings

Epitec, Inc
09.2021 - 02.2023

Senior Freight Analyst

ETEAM, INC
03.2019 - 12.2020

Clerical / Logistics Clerk

KELLY SERVICES
10.2018 - 11.2018

Sub-Contracted Bookkeeper/Project Coordinator

PREMIER REMODELING & DESIGN LLC
07.2017 - 05.2018

International/Overseas Logistics

MANPOWER
10.2016 - 02.2017

Personal Banker/Customer Service Associate

HICKORY POINT BANK
01.2015 - 01.2016

Customer Service Manager

LAMINATION HOUSE, INC
01.2013 - 01.2014

University of Phoenix - Business Administration

UNIVERSITY OF PHOENIX

Certificate - Travel and Tourism (Focus on Apollo and PNRs)

UNIVERSITY OF HAWAI’I-KAPI’OLANI COMMUNITY COLLEGE

Hawaii Pacific University - Business Administration

HAWAII PACIFIC UNIVERISITY

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Frances Lyne Sardinha