Madison Digman
Kieler
Summary
Results-oriented professional with extensive experience in Customer Service and Team Coordination at TJ Maxx. Expertise in cash handling, problem-solving, and training initiatives to enhance customer satisfaction and operational efficiency. Proven ability to implement efficient front-end processes and foster positive team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Coordinator
TJ Maxx, TJX Companies
04.2023 - Current
- Optimized customer experience through effective coordination of front-end operations.
- Ensured visual merchandising standards, enhancing merchandise display and customer engagement.
- Trained new hires on best front-end practices, boosting service efficiency.
- Reduced peak hour wait times, enhancing overall operational productivity.
- Identified front-end process improvements, collaborating with management for implementation.
- Maintained financial accountability by monitoring cash register accuracy across all shifts.
- Coordinated merchandise presentation, enriching the overall shopping experience for customers.
- Assisted inventory management, ensuring timely stock replenishment and availability.
Dishwasher
Gooch's Greenhouse
04.2021 - 10.2022
- Ensured cleanliness and sanitation by effectively operating dishwashing equipment.
- Enhanced kitchen efficiency by collaborating with staff for timely dish availability.
- Trained new hires on dishwashing techniques and safety protocols for optimal performance.
- Monitored cleaning supply inventory and communicated needs to management efficiently.
- Organized work areas to streamline food preparation processes and maximize productivity.
- Maintained cleanliness by removing trash and organizing kitchen supplies regularly.
Catering Server
Banfield's Swiss Haus
07.2022 - 08.2022
- Elevated guest satisfaction through exceptional service during various events.
- Ensured safety compliance while efficiently setting up and dismantling catering equipment.
- Addressed guest inquiries promptly, enhancing overall dining experiences during events.
- Facilitated smooth event transitions through effective setup and teardown processes.
- Crafted memorable experiences by providing friendly and courteous service to guests.
- Presented food and beverages according to event specifications and formality requirements.
Education
High School Diploma -
Benton High School
Benton, WINo Degree - Social Work
University of Wisconsin, Whitewater
Whitewater, WI05-2028
Skills
- Customer service
- Verbal and written communication
- Cash register operation
- Telephone etiquette
- Problem-solving skills
- Time management
- Listening skills
- Relationship building and management
- Training and mentoring
- Multitasking and organization
- Cash handling
Accomplishments
- Promoted to Coordinator position within 4 months of hire.
- Supervised a team of 7 staff members.
- Associate of the quarter for dedication, positive attitude, and going above and beyond.
Certification
- Certified Coordinator, TJMaxx - over 2 years
Languages
English
Native or Bilingual
Timeline
Front End Coordinator
TJ Maxx, TJX Companies
04.2023 - Current
Catering Server
Banfield's Swiss Haus
07.2022 - 08.2022
Dishwasher
Gooch's Greenhouse
04.2021 - 10.2022
High School Diploma -
Benton High School
No Degree - Social Work
University of Wisconsin, Whitewater