Frances Mann
Woodstock,GA
Summary
Results-driven real estate operations professional with extensive expertise in purchasing, logistics coordination, and customer service. Demonstrated success in leading teams and implementing streamlined systems that enhance productivity and client satisfaction. Proficient in contract management, financial oversight, and vendor negotiations, contributing to optimized workflows and cost efficiencies. Aiming to leverage these skills to drive operational excellence in a dynamic environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Operations
The Carl Hawthorne Team, Atlanta Communities
Canton, GA
02.2020 - 12.2024
- Oversaw all operational aspects of the team, including transaction coordination, marketing, and administrative functions, ensuring seamless day-to-day operations
- Designed and implemented systems to improve efficiency in contract-to-close processes, reducing delays and enhancing client satisfaction
- Managed recruitment, onboarding, and training of new agents and administrative staff, fostering a culture of collaboration and productivity
- Collaborated with leadership to establish and monitor team goals, budgets, and performance metrics
- Maintained compliance with all local, state, and federal regulations related to real estate transactions
- Utilized CRM tools such as Follow Up Boss and Bold Trail Office/Brokermint transaction to track leads and streamline communication
- Led the recruitment process, identifying and selecting qualified candidates to join the team
- Managed the onboarding of new agents and staff members, ensuring they were equipped with the necessary tools, systems, and resources to succeed
- Conducted comprehensive training programs to develop their skills, integrate them into team operations, and align them with company goals
- Honored as the Best of Cherokee 2024 Real Estate Team, recognized for exceptional service, market expertise, and dedication to client satisfaction
Contract-to-Close Specialist / Licensed Real Estate Agent
The Carl Hawthorne Team, Atlanta Communities
Canton, GA
04.2017 - 02.2020
- Developed and implemented processes and procedures to streamline the efficiency of the contract-to-close process, reducing delays and improving accuracy
- Assisted clients in buying and selling residential properties, providing expert guidance through the transaction process
- Managed all contract-to-close tasks, ensuring compliance, accuracy, and timely execution
- Coordinated with lenders, attorneys, and other professionals to meet transaction deadlines
- Maintained excellent client relationships, earning referrals and repeat business
Production Coordinator
Atlanco
Marietta, GA
11.2014 - 04.2017
- Coordinated the drop-off and pick-up logistics for shipping containers to the overseas factory in Honduras
- Placed orders for finished products with the factory and monitored production timelines
- Managed inventory control for material and trim shipped in containers
- Received finished products into company systems, ensuring accurate inventory records and timely customer deliveries
Preschool Teacher
Hillside Preschool
Woodstock, GA
08.2003 - 11.2014
- Supported lead teachers in implementing lesson plans and classroom activities
- Provided individualized attention to students to promote engagement and learning
- Maintained a safe and nurturing environment for children's educational development
Buyer Hardlines
Brigade Quartermasters, LLC
Kennesaw, GA
08.1997 - 04.2001
- Negotiated and maintained vendor relationships to source quality products at competitive prices
- Managed product selection, inventory levels, and purchasing decisions for hardline goods
- Monitored sales performance to recommend adjustments to purchasing strategies
Customer Service Representative
Brigade Quartermasters, LLC
Kennesaw, GA
06.1996 - 08.1997
- Provided excellent customer service by assisting clients with product inquiries and orders
- Resolved customer issues and complaints promptly and professionally
- Contributed to team sales goals by upselling and cross-selling products
Education
Bachelor of Business Administration - Management
Kennesaw State University
Kennesaw, GASkills
- Team Leadership and Operations Management
- Real Estate Transactions and Client Relations
- Inventory and Logistics Coordination
- Budgeting and Financial Oversight
- Vendor Negotiations and Product Sourcing
- Customer Service Excellence
- CRM System Implementation
Certification
Licensed Real Estate Agent - Georgia, 375819
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionTimeline
Director of Operations
The Carl Hawthorne Team, Atlanta Communities
02.2020 - 12.2024
Contract-to-Close Specialist / Licensed Real Estate Agent
The Carl Hawthorne Team, Atlanta Communities
04.2017 - 02.2020
Production Coordinator
Atlanco
11.2014 - 04.2017
Preschool Teacher
Hillside Preschool
08.2003 - 11.2014
Buyer Hardlines
Brigade Quartermasters, LLC
08.1997 - 04.2001
Customer Service Representative
Brigade Quartermasters, LLC
06.1996 - 08.1997
Licensed Real Estate Agent - Georgia, 375819
Bachelor of Business Administration - Management
Kennesaw State University
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