Hi, I’m
Frances Martinez
Immokalee ,FL
Summary
Accomplished Project Manager with a proven track record at Italian Terrazzo & Tile Co of Brevard Classic Floo, excelling in scope and construction management. Expert in project planning and scheduling, adept at conflict resolution and enhancing customer satisfaction. Demonstrated success in delivering projects on time, leveraging technical understanding and document management skills for optimal results.
Overview
8
years of professional experience
Work History
Italian Terrazzo & Tile Co of Brevard Classic Floo
Project Manager
01.2023 - Current
Job overview
- Managed projects on time in a community within the scope of work.
- Used AW to update information to the office & communicating through there.
- Payed all work when it was done uploading inspections, pics
- Customer service, inspections to h/o’s
- Managed Tile Floor install, wall tile & carpet.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
RHM Tile & Marble Services LLC
Manager/Owner
04.2016 - Current
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Immokalee High School, Immokalee, FL
Skills
- Scope Management
- Technical understanding
- Project Planning
- Project Management
- Project Scheduling
- Document Management
- Conflict Management
- Construction management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager
Italian Terrazzo & Tile Co of Brevard Classic Floo
01.2023 - Current
Manager/Owner
RHM Tile & Marble Services LLC
04.2016 - Current
Immokalee High School
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