Frances M. Green
Forest Park,IL
Summary
Customer-focused professional with over 10 years in delivering outstanding service. Experienced in managing 75-100 inbound and outbound calls daily. Resolves inquiries and complaints effectively, ensuring high customer satisfaction. Utilizes strong communication and problem-solving skills to foster positive customer interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Rep.
Centene Behaviour Health
Broadview, IL
05.2024 - 10.2024
- Assisted patients in scheduling appointments with psychologists and psychiatrists through incoming calls.
- Assessed caller concerns and provided listings of available doctors and their openings.
- Coordinated appointment scheduling for patients with healthcare providers. and provided all details for scheduled appointments.
- Transferred member to RN based on the urgency of the call.
- Delivered information to members about Community Wellness Events and resources. general information to members for Community Wellness Events.
Candidate Advocate/ Recruiter
Viva IT & Staffing L.L.C
Rolling Meadows, IL
10.2023 - 12.2023
- Contacted available candidates by phone and email to discuss new contract positions, facilitating timely placements.
- Collaborated closely with account managers, updating them on interested and available candidates to streamline recruitment process.
- Collaborated closely with account managers, updating them on interested and available candidates to streamline the recruitment process.
Guest Services / Cashier
Target Super Store
Hillside, IL
06.2023 - 09.2023
- Scanned guest items at checkout stations.
- Processed cash, checks, credit, and gift cards for purchases, maintaining a balanced cash register.
- Restocked front end displays with top-selling items.
- Stocked front end caps with high-demand items to enhance visibility and drive sales.
Patient Access Specialist
Infojini @ Advocate Good Samaritan Hospital
Downers Grove, IL
11.2022 - 03.2023
- Registered patients for their scheduled appointments. for appointments at the hospital. for appointments for laboratory and mammography.
- Guided patients through kiosk sign-in for appointments. with signing into the kiosk for appointments. patients sign into Kiosk for appointments.
- Provided information about hospital services and physician suites, helping patients navigate care options.
Patient Scheduler
Lasalle Network@ Loyola University Medical
Maywood, IL
12.2021 - 04.2022
- Managed appointment scheduling for patients across various departments including Psychiatry, Behavioral Health, Plastic, Bariatric, General Surgery ACS Trauma, Burn Clinic, Oral Health, and General Dentistry using Epic System.
- Verified doctor availability and scheduled patient appointments, ensuring optimal access to care for patients
- Communicated patient special circumstances through electronic messaging to departments regarding patient special circumstances
Patient Appointment Scheduler
Lasalle Network @ Advocate Aurora Health
Rosemont, IL
01.2021 - 04.2021
- Received inbound calls from Advocate Aurora Health members to schedule COVID-19 1st dose vaccinations, ensuring timely access to essential healthcare.
- Scheduled first eligible members at locations partnered with Advocate Aurora Health to receive vaccines.
- Provided vaccination locations to members seeking appointments. and general information about available appointments and vaccine brands.
- Updated member demographic information in database to ensure accuracy.
- Provided locations and general information about available appointments and vaccine brands.
Pharmacy Order Entry/Customer Service Rep
OptumRX
Downers Grove, IL
10.2020 - 05.2020
- Received inbound calls from employees and pharmacies regarding insurance inquiries
- Set up mail order account for home delivery
- Processed prescription orders for members, ensuring accuracy and compliance with regulations.
- Michigan Medicare Retirees and other Major Insurance Plans.
- Submitted payments, refunds, and returns
- Conferenced and warmed transferred MembersPharmacists and other appropriate departments
- Assisted members with mail order inquiries and provided pricing information for prescriptions
Education
Highschool - Diploma -
Edwin G. Foreman
Chicago, ILSkills
- Appointment Management
- Call Management
- Technical Communication
- Client Relations
- Data Entry
- Salesforce
- Workflow Coordination
- Order Entry
- Logistics Coordination
- Microsoft Office
- Excel
- Word
- Outlook
- Teams
- VPN
- EPIC
- Citrix
- Oracle
- PeopleSafe
- E-commerce Support
- I KNOW
- Outlook
Timeline
Customer Service Rep.
Centene Behaviour Health
05.2024 - 10.2024
Candidate Advocate/ Recruiter
Viva IT & Staffing L.L.C
10.2023 - 12.2023
Guest Services / Cashier
Target Super Store
06.2023 - 09.2023
Patient Access Specialist
Infojini @ Advocate Good Samaritan Hospital
11.2022 - 03.2023
Patient Scheduler
Lasalle Network@ Loyola University Medical
12.2021 - 04.2022
Patient Appointment Scheduler
Lasalle Network @ Advocate Aurora Health
01.2021 - 04.2021
Pharmacy Order Entry/Customer Service Rep
OptumRX
10.2020 - 05.2020
Highschool - Diploma -
Edwin G. Foreman