Frances Phoebus
Harrisonburg,Virginia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Claims and Rebill Manager
LEI Partners, LLC
05.2012 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Clerk
Cato's Fashion
05.2008 - 06.2011
- Interacted with customers by phone, or in-person to provide information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Education
Bachelor of Science - Biology
Brevard College
Brevard, NC05.2011
Bachelor of Arts - Business Administration And Management
Brevard College
Brevard, NC05.2011
Associate of Science -
Haywood Community College
Clyde, NC05.2006
Associate of Arts -
Haywood Community College
Clyde, NC05.2004
High School Diploma -
Capitol Christian Academy
Washington DC05.1972
Skills
- Workforce Management
- Performance Management
- Financial Management
- Strategic Planning
- Operations Management
- Policy Implementation
- Expense Tracking
Enjoy working with other veterans, for veterans.
Any way I can help another veteran I will. Whether it is find them food, clothing or shelter. This is a team effort. caring for those we fought or served beside. It is about caring and not judging others. Loving when everyone has given up. Letting them know there are others out that respect and want them to be happy.
Timeline
Claims and Rebill Manager
LEI Partners, LLC
05.2012 - 02.2023
Clerk
Cato's Fashion
05.2008 - 06.2011
Bachelor of Science - Biology
Brevard College
Bachelor of Arts - Business Administration And Management
Brevard College
Associate of Science -
Haywood Community College
Associate of Arts -
Haywood Community College
High School Diploma -
Capitol Christian Academy
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