Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Shopper
Shipt
Birmingham
09.2017 - Current
Selected and gathered items for customer orders with attention to detail.
Communicated with customers regarding substitutions and order updates promptly.
Navigated stores efficiently to locate products quickly and accurately.
Lead Senior Customer Service Specialist
Priority Health
Grand Rapids
05.2006 - 03.2018
Trained new hires on customer service techniques and product knowledge.
Coordinated with departments to streamline processes and improve customer experience.
Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
Field Service Specialist
Priority Health
Grand Rapids
05.2004 - 05.2006
Attended team meetings to discuss upcoming projects and address challenges in daily operations.
Educated new members, focusing on Maternity, children's special healthcare, and members with chronic conditions.
Referred patients to nurse managers for additional case management.
Identified high emergency room users for targeted outreach.
Office Assistant
Priority Health
Grand Rapids
12.2002 - 05.2004
Trained new employees on office procedures and administrative tasks to ensure smooth onboarding.
Executed data entry tasks into various computer systems with accuracy and efficiency.
Organized documents and maintained filing systems to enhance accessibility.