Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Frances Pittman

Grosse Pointe Woods

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Shopper

Shipt
Birmingham
09.2017 - Current
  • Selected and gathered items for customer orders with attention to detail.
  • Communicated with customers regarding substitutions and order updates promptly.
  • Navigated stores efficiently to locate products quickly and accurately.

Lead Senior Customer Service Specialist

Priority Health
Grand Rapids
05.2006 - 03.2018
  • Trained new hires on customer service techniques and product knowledge.
  • Coordinated with departments to streamline processes and improve customer experience.
  • Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

Field Service Specialist

Priority Health
Grand Rapids
05.2004 - 05.2006
  • Attended team meetings to discuss upcoming projects and address challenges in daily operations.
  • Educated new members, focusing on Maternity, children's special healthcare, and members with chronic conditions.
  • Referred patients to nurse managers for additional case management.
  • Identified high emergency room users for targeted outreach.

Office Assistant

Priority Health
Grand Rapids
12.2002 - 05.2004
  • Trained new employees on office procedures and administrative tasks to ensure smooth onboarding.
  • Executed data entry tasks into various computer systems with accuracy and efficiency.
  • Organized documents and maintained filing systems to enhance accessibility.

Education

BBA - International Business And Marketing

Grand Valley State University
Allendale, MI
07-2002

Associate of Arts -

Grand Rapids Community College
Grand Rapids, MI
05-2000

Skills

  • Customer service
  • FLUENT IN Spanish
  • Managed rental properties
  • Activity organization
  • Parental involvement
  • Positive demeanor

Affiliations

Neighbor Club Basketball Assistant Coach

Timeline

Shopper

Shipt
09.2017 - Current

Lead Senior Customer Service Specialist

Priority Health
05.2006 - 03.2018

Field Service Specialist

Priority Health
05.2004 - 05.2006

Office Assistant

Priority Health
12.2002 - 05.2004

BBA - International Business And Marketing

Grand Valley State University

Associate of Arts -

Grand Rapids Community College
Frances Pittman