Frances Rubin
Las Vegas,NV
Summary
- Proactive problem solver - Relationship Builder
- Proven team leader and supportive team player - Strategic Planner
- Persuasive, articulate, and professional communicator - Social Media Savvy
Highlight of Qualifications
Skilled, resourceful Sales Manager with eight-plus years of experience. Delicately choreographed an incredibly consistent, documented history of meeting and exceeding expectations regarding store goals. Has, on multiple occasions, dramatically increased Year Over Year (YOY) sales numbers at each assigned location. For reference, the Fort Apache, St. George (for which I have willingly and regularly volunteered), Arroyo, and Rainbow Mattress Firm locations all achieved YOY sales increases of well over one hundred (100) percent during the Periods in which I managed or oversaw daily store operations. Currently SSM of Best in the West and Rainbow Store of the Future with a team of 4. Sustains a whole-hearted commitment to ongoing education via Mattress Firm’s Virtual Campus, including extensive District-Level Training Classes, and to the successful education of new hires and trainees. I’m currently managing two store locations in Las Vegas and 4 employees. When our DM is on PTO I’m his fill in for the 29 employees on the Northside of Las Vegas.
Overview
18
18
years of professional experience
Work History
Senior Store Manager
Mattress Firm, Rainbow Store of the Future
10.2020 - Current
- Best in the West and, Drive individuals and store team’s performance, through the achievement of KPI’s to reach targeted goals
- Manage, trained coach employees in sales, product knowledge and operating activities, providing constructive feedback
- Create multi-store schedule to drive store goals and store profit
- Ensure multi-store execution of POP and company standards are followed
- Manage stock and inventory for multi-stores
- Maintain a professional appearance and communications as a representative of Mattress Firm.
Store Manager
Town Square Sleep Number
10.2012 - 08.2018
- Managed the implementation of innovative solutions in order to drive store revenue
- Responsible for effectively motivating employees to performance excellence and fostering a team environment focused on group success
- Marketed and advertised Town Square Sleep Number on social media, via the Chamber of Commerce, and at live events such as fairs and expos
- Successfully increased revenue for store location and regularly achieved both store and personal goals.
Server
Denny's Restaurants Franchise Association
09.2015 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager
Sleep Train Mattress Centers
07.2009 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cocktail Server/ Food Server
Rodrigos Cantina
06.2007 - 10.2009
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
Cocktail Server
Pala Casino
03.2006 - 02.2007
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
Education
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California High School
Whittier, CA1988
Skills
Customer Regulations,Customer Contact,Phone Etiquette, Professional communication and skilled Multi-Tasker
Timeline
Senior Store Manager
Mattress Firm, Rainbow Store of the Future
10.2020 - Current
Server
Denny's Restaurants Franchise Association
09.2015 - 01.2017
Store Manager
Town Square Sleep Number
10.2012 - 08.2018
Assistant Manager
Sleep Train Mattress Centers
07.2009 - 10.2012
Cocktail Server/ Food Server
Rodrigos Cantina
06.2007 - 10.2009
Cocktail Server
Pala Casino
03.2006 - 02.2007
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California High School