Experienced Senior Store Manager with a proven track record of successfully managing staff, daily activities, and implementing effective business strategies. Committed to developing and retaining talented employees through comprehensive training, task delegation, and motivational techniques. Demonstrates exceptional proficiency in overseeing various operational activities, including accounting and resolving complex customer issues, to ensure budget control, positive customer experiences, and seamless operations.
Hi, I’m
Maletia Stevens
Chicago,USA
Summary
Overview
14
years of professional experience
Work History
Mattress Firm
Senior Store Manager
09.2017 - Current
Job overview
- Manage the day to day operation of 3 retail stores
- Drive sales to meet or exceed my personal budget as well as the budget for each location.
- Follow policy related to returns, exchanges.
- Make sure marketing materials are properly displayed and inventory is accurate.
- Train and Mentor 6 Employees so they can meet or exceed their monthly budget.
- Prepare the monthly schedule for the employees and grant vacation days.
- Document one-on-one with employees depending on there KPI's for their monthly and quarterly success.
- Speak in Meetings and prepare notes from the deck pertaining to the sale.
- Run meetings for the district and give pertinent information for the success of the district.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
GUARANTEED RATE INSURANCE COMPANY
Senior Account Executive
01.2016 - 09.2017
Job overview
- Provide information on updates and revisions to regulations to other Account Executives,
- Manage a growing assigned portfolio of accounts.
- Trained new sales people and assist underwriters with gathering information for new business accounts.
- Contact potential insurer with better rates to obtain business.
- Give real time quotes to potential insurers over the phone and provide quotes via email.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
STATE FARM INSURANCE COMPANY
Office Manager
02.2010 - 01.2016
Job overview
- Sold Auto, Home, Life and Business Insurance
- Shared product knowledge with customers while making personal recommendations
- Trained the sales team in negotiations and time management
- Hired new sales and service professionals
- Monitored sales to make sure the monthly and quarterly sales were going to meet or exceed the companies standards.
- Assist customer with manual payments.
- Assist customers with claim information and how to manage their online policies
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
KELLER GRADUATE SCHOOL OF MGMTOakbrook, IL
Master of Science from Human Resources Management
06.2009
University Overview
CHICAGO STATE UNIVERSITYChicago, IL
B.S. Liberal Arts
06.2006
University Overview
DEVRY CHICAGOChicago, IL
Associate of Applied Science from Electronics
06.1995
University Overview
Skills
- Skilled Multi-tasker
- Team management
- Attention to detail
- Training and development
- Conflict resolution
- Merchandise planning
- Store maintenance
- Store operations
- Health and safety
- Operational Efficiency
- Policies and procedures implementation
References
References
References available upon requestTimeline
Senior Store Manager
Mattress Firm
09.2017 - Current
Senior Account Executive
GUARANTEED RATE INSURANCE COMPANY
01.2016 - 09.2017
Office Manager
STATE FARM INSURANCE COMPANY
02.2010 - 01.2016
KELLER GRADUATE SCHOOL OF MGMT
Master of Science from Human Resources Management
CHICAGO STATE UNIVERSITY
B.S. Liberal Arts
DEVRY CHICAGO
Associate of Applied Science from Electronics