Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Frances Ellis

Woodstock ,GA

Summary

Results-driven professional with extensive experience at Carmax as a Sr Controls Rep, excelling in compliance audits and financial analysis. Proven ability to enhance operational processes through collaboration and strong communication skills. Adept in general ledger accounting and fostering client relationships, ensuring satisfaction and loyalty.

Overview

2026
2026
years of professional experience

Work History

Sr Controls Rep

Carmax
06.2009 - Current
  • Conducted thorough audits to ensure compliance with regulatory standards and internal policies.
  • Analyzed financial records for accuracy, identifying discrepancies and recommending corrective actions.
  • Assisted in preparing detailed audit reports summarizing findings and providing actionable insights.
  • Collaborated with cross-functional teams to enhance operational processes and risk management protocols.

Head Teller

Synovus Bank,Etowah Bank
1993 - 2003
  • Supervised daily operations of teller team, ensuring compliance with banking regulations and policies.
  • Trained and mentored new tellers on procedures, customer service techniques, and cash handling protocols
  • Coordinated scheduling for teller staff, optimizing coverage during peak transaction periods.
  • Developed customer relationship strategies that increased client satisfaction and loyalty.
  • Collaborated with management to identify training needs, enhancing team performance through targeted development programs.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.

Education

Bachelor Of Accounting - Accounting And Finance

Ashford University

Skills

    Excellent in Analysis and Decision Making to create win-win solutions for company and customer

    Advanced in Microsoft Office(Excel, Word, PowerPoint, Outlook,Teams)

    Strong verbal and written communication

    Excellent relationship building skills

    Teamwork and Collaboration

Accomplishments

    Implemented numerous process improvements at my tenure at Carmax to include but not limited to, automating process to avoid human error, making efficiencies in existing processes and created balancing channels to ensure accurate financial reporting and accurate customer account information for maximum customer satisfaction

Timeline

Sr Controls Rep

Carmax
06.2009 - Current

Head Teller

Synovus Bank,Etowah Bank
1993 - 2003

Bachelor Of Accounting - Accounting And Finance

Ashford University

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Frances Ellis