Frances Stella
Bronx,NY
Summary
Empowering Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager of Customer Service
New York Botanical Garden
11.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Old navy
09.2019 - Current
- Maximized coverage for operations needs through effective scheduling and assignment delegation
- Led by example to inspire team members through high-quality performance, collaboration, and teamwork
- Assisted with purchasing and record-keeping tasks, including payroll, scheduling, and cash register deposits and receipts
- Increased sales by overseeing successful promotional strategies and in-store events
- Oversaw 60 employees, handling training, performance monitoring, and disciplinary actions
- Managed customer experiences with a close eye on customer and team member interactions, and methods of engagement
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
Assistant Manager
National museum of th american indian store
01.2016 - 11.2018
- Coordinated employee schedules to provide adequate staff coverage
- Delegated tasks to staff members and monitored performance
- Assisted with training and developing new team members in company policies, procedures, and standards
- Managed daily workloads by organizing effective schedules and delegating tasks
- Supported senior managers by independently handling day-to-day requirements.
Teaching Artist
Bronx Children's Museum
09.2014 - 06.2016
- Demonstrated art to students to learn course concepts
- Helped students prepare for planned performances by setting ambitious targets and guiding each through practices and skill-building sessions
- Facilitated discussions to increase engagement and inspire critical thinking in areas such as art history and artist
- Supported students in facilitating gallery showing and exhibitions to showcase work
- Boosted efficiency by keeping work areas clean, tidy, and free
- Exhibit-focused and special event theme activities intended to pique the visitors learning experience and interest; role modeling to parents the effectiveness of Imaginative play.
Artist Assistant
Elizabeth foundation for the arts
02.2011 - 03.2012
- Marketed artwork through brochures, mailings, and websites
- Maintained portfolios of artistic work to demonstrate styles, interests, and abilities
- Managed technical building and installation of creations with artist
- Evoked emotions, illustrated ideas and told stories with different artworks
- Combined ideas into larger mediums by collaborating with other creative artists and writers.
Education
Bachelors of Fine Arts -
Herbert H Lehman College
Bronx, NY06.2011
General -
St. Raymond Academy for girls
Bronx, NY06.2004
Skills
- Schedule coordination
- Cash auditing
- Inventory counting
- Employee training
- Customer service management
- Performance improvement
- KPI tracking
- Scheduling
- Customer Service and Engagement
- Problem-Solving
- Customer Service
- Retail Operations
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
Professional Painter
Born and raised in the Bronx, I've been a pioneer for abstract painting being a teaching Artist. 10+ years painting, sculpture and drawing in different mediums and forms. Apprenticeship with artist Danielle Tedeger and at Elizabeth foundation for the Arts.
Timeline
Assistant Store Manager of Customer Service
New York Botanical Garden
11.2021 - Current
Assistant Store Manager
Old navy
09.2019 - Current
Assistant Manager
National museum of th american indian store
01.2016 - 11.2018
Teaching Artist
Bronx Children's Museum
09.2014 - 06.2016
Artist Assistant
Elizabeth foundation for the arts
02.2011 - 03.2012
Bachelors of Fine Arts -
Herbert H Lehman College
General -
St. Raymond Academy for girls
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