Jaquelin Tapia
The Bronx,NY
Summary
Hardworking and motivated young professional gaining hands-on experience in customer service, sales, and office support. Actively working on improving communication skills and building a strong foundation for future career growth. Bilingual in English and Spanish, with the ability to connect well with people from different backgrounds. Known for being a quick learner, team player, and someone who shows up ready to help and grow every day.
Overview
3
3
years of professional experience
Work History
Visitor Experience Coordinator
The New York Botanical Garden
The Bronx, New York
12.2023 - Current
- Help guests with buying tickets and memberships, managing entry lines, and making sure they have a smooth, welcoming experience.
- Work daytime and evening shifts during major seasonal events like the Holiday Train Show, the Orchid Show, and the Nightmare Before Christmas, handling large crowds and answering questions.
- I improved my sales skills through on-the-job training, and I used my previous experience to confidently promote and sell memberships.
- Assist guests with making reservations and planning special visits to ensure their experience is well-organized and enjoyable.
- Was selected by management to work in the Visitor Services office after demonstrating strong customer service skills.
- Handle phone calls and emails using ConneCT software to answer guest questions, help with planning, and solve issues.
- Use scheduling tools to help organize daily agendas, and set up plans for special events or private visits.
Customer Service Ambassador
Wildlife Conservation Society
The Bronx, NY
01.2023 - 11.2023
- Assisted guests with ticket and membership purchases, gaining hands-on experience in sales, while ensuring a smooth and welcoming entry process.
- Provided maps, directions, and personalized recommendations to enhance visitor experiences, using strong knowledge of zoo exhibits and attractions.
- Communicated effectively with Spanish-speaking guests to ensure clarity and comfort throughout their visit.
- Supported large main events, like Run for the Wild, and corporate buyouts, helping with coordination and guest services.
- Took on leadership responsibilities by training new staff, overseeing daily operations, and collaborating with other departments to ensure smooth communication and workflow.
Education
High School Diploma -
International Leadership Charter High School
The Bronx, NY06-2024
High School Diploma -
John Jay College of Criminal Justice
New York, NYSkills
- Bilingual communication
- Phone and email etiquette
- Point-of-sale (POS) systems
- Sales pitch development
- Office administration
- Peer training and mentoring
Timeline
Visitor Experience Coordinator
The New York Botanical Garden
12.2023 - Current
Customer Service Ambassador
Wildlife Conservation Society
01.2023 - 11.2023
High School Diploma -
International Leadership Charter High School
High School Diploma -
John Jay College of Criminal Justice
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