Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Ragone

Albany,NY

Summary

Creative UX Designer with 6 years developing innovative, approachable user experience frameworks for nonprofit, travel, and EdTech products. Skilled at diverging from UX norms without alienating users. Ceaselessly focused on user-centric design decisions. Accomplished at creating wholly new frameworks that feel completely familiar to ease user adoption.

Overview

6
6
years of professional experience

Work History

VISITOR EXPERIENCE COORDINATOR

Albany College of Pharmacy and Health Sciences
01.2021 - Current
  • Performed data analysis on competition and prospective student markets to develop, design, and implement effective student portals for enrollment and events
  • Planned logistics and instructional design of virtual and on-campus experiences of campus tours, open houses, interviews, information sessions, and accepted student events
  • Managed over 1,500 prospective student experiences through CRM system by building templates, creating landing pages, and beta testing for efficient scheduling and website navigation

UX DESIGNER

Columbia County Historical Society
01.2018 - Current
  • Managed and conducted the end-to-end exhibition design process for several exhibitions as well as designing an EdTech application by conducting mixed-methods research, designing, prototyping, testing, and installing materials
  • Managed exhibition budgets and logistics, including shipping, loans, and installation of artwork
  • Increased membership by 8% through implementing flexible programs, including converting exhibitions into road trips and digital experiences

FREELANCE UX DESIGNER

Women’s Entrepreneurship Day Organization
03.2023 - 04.2023
  • Saved a nonprofit $9,186 as a volunteer UX Design Lead to redesign their website with the goal to help their users, women entrepreneurs, to start businesses
  • Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions
  • Conducted user research, including user interviews, surveys, and usability testing with women founders
  • Worked collaboratively with the developer by auditing the UX and communicating constraints
  • Managed project timeline, developer changes in WordPress Elementor, and client expectations

Education

Certificate - User Experience Design

DesignLab User Experience Academy
Remote
2023

Master of Arts - Museum Studies

College At Oneonta
Cooperstown, NY
2021

Bachelor of Arts - Anthropology And Art History

University At Albany
Albany, NY
2018

Skills

    Figma

    Adobe XD

    Adobe Illustrator

    Adobe Photoshop

    Notion

    Optimal Workshop

    Canva

    WordPress

    Maze

    Slate

    User Research

    Market Research

    Research Synthesis and Strategy

    User Personas and Archetypes

    Journey Mapping

    Affinity Mapping

    Information Architecture

    Task and User Flows

    Wireframing

    Branding and Visual Design

    Design Systems

    Rapid Prototyping

    Usability testing

Timeline

FREELANCE UX DESIGNER

Women’s Entrepreneurship Day Organization
03.2023 - 04.2023

VISITOR EXPERIENCE COORDINATOR

Albany College of Pharmacy and Health Sciences
01.2021 - Current

UX DESIGNER

Columbia County Historical Society
01.2018 - Current

Certificate - User Experience Design

DesignLab User Experience Academy

Master of Arts - Museum Studies

College At Oneonta

Bachelor of Arts - Anthropology And Art History

University At Albany

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Shannon Ragone