Mariana Y. Moreno Bernal
Summary
Bilingual and community-oriented professional with experience in customer service, visitor engagement, volunteer training, and educational programming. Certified EMT with CPR/BLS training. Demonstrates leadership, flexibility, and a strong work ethic. Seeking opportunities in emergency services, public service, or roles that support community engagement and operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Visitor Experience Coordinator
Tubac Presidio State Historic Park And Museum
03.2023 - Current
- Manage daily gift shop operations and assist with park maintenance, including landscaping, repairs, and facility upkeep.
- Train and supervise volunteers and staff; coordinate logistics for events such as lectures and historical reenactments.
- Plan and lead educational programs for children, including hands-on workshops and historical demonstrations.
- Oversee garden care and renovation projects using tools like saws and trimmers; apply eco-friendly landscaping practices.
- Track project timelines, organize documentation, and contribute to marketing efforts during rebranding initiatives.
- Ensure positive guest experiences through clear communication, efficient organization, and responsive problem-solving.
Hostess/Restaurant Busser
Elvira's
01.2023 - 02.2023
- Greeted guests warmly and provided a welcoming dining experience.
- Answered questions about hours, seating, and menu offerings.
Sales Associate
JCPenney
11.2022 - 12.2022
- Organized racks and shelves to enhance store appearance and promote merchandise.
- Processed cash transactions accurately following company policies.
- Developed customer relationships to encourage repeat business.
- Handled returns, exchanges, and refunds according to store guidelines.
Custodian
Maid 4 You
01.2022 - 09.2022
- Cleaned commercial spaces by vacuuming, dusting, and washing windows.
- Maintained cleanliness inside and outside the building.
- Organized supply closet for easy access to tools.
- Refilled paper towel and toilet paper dispensers for user convenience.
Education
High School Diploma -
Rio Rico High School
Rio Rico, AZ05-2022
Skills
- Customer Service & Communication
- Teamwork & Leadership
- Volunteer Coordination
- Educational Program Planning
- Organization & Reliability
- Multitasking and organization
Certification
- EMT - Certified Emergency Medical Technician- Pima Community College, May 2025
- CPR Certified- Pima Community College- November 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Visitor Experience Coordinator
Tubac Presidio State Historic Park And Museum
03.2023 - Current
Hostess/Restaurant Busser
Elvira's
01.2023 - 02.2023
Sales Associate
JCPenney
11.2022 - 12.2022
Custodian
Maid 4 You
01.2022 - 09.2022
High School Diploma -
Rio Rico High School
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