Frances Voss
Cullman
Summary
Dedicated, Certified Medical Assistant with over 13 years of experience in healthcare services, demonstrating a strong commitment to patient care. A proven track record of enhancing Medicare Advantage Star Ratings. A genuine passion for patient care, supported by strong organizational skills that enable effective management of multiple responsibilities in fast-paced, high-stress environments. Multitasks and prioritizes workloads with little or no supervision. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
Cullman Primary Care/ Complete Health/Cullman Regional Hospital
03.2019 - Current
- Verify patient information by interviewing patient, recording medical history
- Performed routine laboratory tests, including urinalysis,HA1C, xrays, EKG and POC swabs for illnesses.
- Responds to tasks created in the EMR and is responsible for communicating any patient concern to the appropriate provider. Refilling medicine per the provider, as well as initiating prior authorizations for medications or imaging.
- Demonstrated ability to communicate effectively with patients, physicians, and other healthcare professionals to ensure quality care.
- Knowledgeable in medical terminology, electronic health records (EHR), and medical billing processes to support efficient office operations. I have experience with SystemedX, Greenway, Athena and Cerner.
- Proven track record of driving significant improvements in Star rating performance and enhancing member outcomes through strategic gap closure initiatives.
- Administered VFC-funded vaccines to pediatric patients following established protocols and safety guidelines and maintained patient immunization records within the state's system- ImmPRINT.
- Administered medications, including oral, and injectables.
Certified Medical Assistant (CMA)
Premier Family Care
06.2012 - 02.2019
- Functioned as dedicated scribe to Physician
- Scheduled patient appointments
- Supported physician/nurse practitioner with examinations and procedures
- Called and faxed pharmacies to submit prescriptions, and prior authorizations.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted physicians with minor surgeries
- Completed EKGs and other tests based on patient presentation in office.
- Drawing blood,collecting urinalysis, swabs for illness, X-rays, measured patient spirometry.
- Coordinated patient referrals and follow-up appointments to streamline care continuity and improve patient outcomes.
- Giving medications, including vaccinations and immunizations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Monitored inventory levels of medical supplies and medications, ensuring timely reordering to prevent shortages.
Education
Certified Medical Assistant - certificate
Bevill State Community College
Sumiton, ALNursing
George C Wallace State Community College-Hanceville
Hanceville, AL08-2020
Advanced diploma - High school or equivalent
Cullman High School
Cullman, AL05-2008
Skills
- Insurance Authorization - Highlights experience in obtaining authorizations from insurance companies for patient treatments and procedures
- Problem-solving
- CDC and state VFC regulations, documentation maintenance
- EMR / EHR proficiency
- Vaccine/IM/SUBQ Administration: Pediatric and adult
- Organized/detail-oriented
- Reliable team player
- Medicare Advantage Star Ratings, HEDIS, and quality improvement
Certification
- Certified Medical Assistant
- CPR Certification
Timeline
Certified Medical Assistant (CMA)
Cullman Primary Care/ Complete Health/Cullman Regional Hospital
03.2019 - Current
Certified Medical Assistant (CMA)
Premier Family Care
06.2012 - 02.2019
Nursing
George C Wallace State Community College-Hanceville
Advanced diploma - High school or equivalent
Cullman High School
Certified Medical Assistant - certificate
Bevill State Community College