Summary
Overview
Work History
Education
Skills
Timeline
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Frances Waters

Dallas

Summary

Adaptable surveillance and operations professional with experience in high-risk environments and cross-training in concierge and operations center roles.

Overview

3
3
years of professional experience

Work History

Concierge

Harwood International
05.2022 - Current
  • Provided local area information, enhancing guest experience with personalized recommendations.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Monitored premises to ensure safety and security for all personnel and visitors
  • Conducted regular patrols to identify potential hazards and enforce safety protocols
  • Maintained accurate logs of daily activities, incidents, and observations for reporting purposes

Command Center Operator

Harwood International
05.2022 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Monitored live security camera feeds across multiple zones to detect suspicious activity and ensure site safety
  • Maintained strict confidentiality and chain-of-custody protocols when handling sensitive footage.
  • Performed post-incident analysis to identify patterns, improve security protocols, and support preventive measures.
  • Cross-trained in both Concierge and Operations Center roles, ensuring seamless coverage and support across front-facing and behind-the-scenes functions.

Command Center Lead Operator

Union Gospel Mission of Tarrant County
07.2024 - 12.2024
  • Trained and mentored junior operators, enhancing team performance and skill development.
  • Served as Lead Camera Operator in a high-risk district, overseeing multi-angle surveillance across critical zones.
  • Conducted in-depth investigations using archived footage to reconstruct events, verify claims, and support law enforcement inquiries.
  • Maintained real-time situational awareness during volatile incidents, coordinating with security teams to ensure rapid response.
  • Developed SOPs for footage tagging, evidence preservation, and timestamp accuracy to support legal and internal reviews.

Education

High School Diploma -

Iuniversity
Grapevine, TX
06-2019

Skills

  • Highly adaptable
  • Building security monitoring
  • Security investigations
  • Attention to detail
  • Critical thinking
  • Computer skills
  • Customer service
  • Guest services

Timeline

Command Center Lead Operator

Union Gospel Mission of Tarrant County
07.2024 - 12.2024

Concierge

Harwood International
05.2022 - Current

Command Center Operator

Harwood International
05.2022 - Current

High School Diploma -

Iuniversity

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