Summary
Work History
Education
Skills
Timeline
Generic

Frances Wielar

Port Jefferson,NY

Summary

Dynamic Customer Service Representative with a proven track record at Branchinelli's, excelling in problem resolution and relationship building. Expert in complaint handling and payment processing, I consistently enhance customer satisfaction through effective solutions and team collaboration, ensuring a seamless service experience.

Work History

Customer Service Representative

Branchinelli's
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.

Education

Queen of The Rosary Academy
Amityville, NY

Skills

  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Product knowledge
  • Team development
  • Customer relationship management (CRM)
  • Staff training
  • De-escalation techniques
  • Building rapport
  • Quality control
  • Customer education
  • Product sales
  • Sales expertise
  • Coordination
  • Order fulfillment
  • Store maintenance
  • Reading comprehension
  • Conflict mediation
  • Shipping and logistics
  • Sales closing
  • Training development aptitude
  • Delivery scheduling

Timeline

Customer Service Representative

Branchinelli's

Queen of The Rosary Academy
Frances Wielar