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Frances Williams
Case management
Saint Ann,MO
Work Preference
Summary
Skilled case management coordinator specializing in compliance and client care. Proven track record of developing individualized care plans that lead to improved client outcomes. Effective communicator adept at fostering relationships with clients and their families.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Case Management Coordinator
Optum
Saint Louis , MO
04.2022 - Current
- Managed case documentation in electronic health record systems to ensure compliance with regulatory standards.
- Collaborated with healthcare providers and community resources to coordinate effective client care plans.
- Maintained precise case documentation to fulfill regulatory requirements.
- Facilitated communication between clients, families, and service providers to enhance care coordination and support positive client outcomes.
Case Manager Specialist
Republic Services
Saint Louis , MO
02.2020 - 04.2022
- Executed daily processing of billing transactions with advanced accounting software to ensure precision.
- Addressed customer billing inquiries by implementing strong communication and problem-solving skills.
- Organized financial records systematically to enhance accessibility and retrieval.
Case Management Coordinator
Mercy Clinic Oncology Hematology
Saint Louis, MO
09.2017 - 01.2020
- Coordinated patient care plans among healthcare providers and community resources to ensure comprehensive support.
- Ensured compliance with operational requirements by accurately interpreting regulations and policies.
- Assisted families in navigating complex systems like Medicaid, SSI, and SSDI to secure essential benefits.
Case Management Supervisor
Accurate Home Care
Saint Louis, MO
09.2010 - 09.2017
- Resolved client concerns while managing crisis interventions to ensure continued client engagement.
- Developed individualized care plans based on coordinated client assessments to provide tailored support.
- Facilitated regular staff meetings to discuss case progress and strategize solutions.
- Identified potential funding sources to enhance sustainability of case management efforts.
Education
Bachelor of Science - Case Management
Missouri Baptist University
St. Louis, MO12-2026
Skills
- Care coordination
- Compliance with regulations
- Intervention in crises
- Advocacy for clients
- Effective communication
Certification
- M&R 1, 2, and 3
NPS
Certificate of License in the Gospel Ministry
Accomplishments
- Award for perfect attendance
- Honor Roll Certificate (4.0)
Timeline
Case Management Coordinator
Optum
04.2022 - Current
Case Manager Specialist
Republic Services
02.2020 - 04.2022
Case Management Coordinator
Mercy Clinic Oncology Hematology
09.2017 - 01.2020
Case Management Supervisor
Accurate Home Care
09.2010 - 09.2017
Bachelor of Science - Case Management
Missouri Baptist University