Francesca Adubato
Springfield,IL
Summary
Dynamic and friendly sales professional with a proven track record at Rogers & Hollands Jewelers, excelling in customer service and team building. Adept at upselling and managing inventory, I successfully led major sales events and trained new staff, ensuring operational excellence while achieving sales goals. Committed to foster positive guest experiences and surpass performance standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Rio Grande Mexican Restaurant
Lincoln, IL
06.2025 - 01.2026
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, regardless of how busy it was.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Served as a trusted liaison for ownership, helping with front-of-house documentation, and resolving clerical discrepancies to ensure smooth business transitions.
Restaurant Waiter
Bella Milano
Springfield, Illinois
08.2019 - 10.2022
- Upselling customers with various sales tactics.
- Delivered attentive service and maintained restaurant safety, quality, and sanitation.
- Memorized menus, specials, promotions, wine and spirits lists, recipes, and ingredients for accurate recommendations, and allergy safety.
- Coordinated and served special events like weddings, corporate events, and charity functions.
- Operated during the pandemic by preparing and delivering carry-out orders when inside dining was prohibited.
Sales Associate, Acting Store Lead
Rogers & Hollands Jewelers
Springfield, Illinois
09.2020 - 05.2022
- Created a friendly environment to connect with guests and meet individual needs.
- Quickly gained extensive knowledge of merchandise, insurance, and repair policies.
- Recruited and trained new staff to meet store staffing needs.
- Communicated with departments and vendors to process orders, ensure timely deliveries, and answer questions.
- Managed major sales events up to seven times a year, including store decor, cold calling, and vendor coordination.
- Oversaw daily operations—supervising staff, managing inventory, and ensuring smooth store function, while meeting sales goals.
- Addressed guest complaints promptly and courteously.
- Managed customer and business accounts during team leave in December and January.
- Maintained store operations during a total staff turnover, preventing revenue loss during a critical period.
- Handled daily functions such as cash reconciliation, inventory, and opening/closing procedures.
- Facilitated onboarding and training of new staff to restore operational capacity.
Education
Some College (No Degree) -
Lincoln Land Community College
Springfield, Illinois, ILSome College (No Degree) -
Southern Illinois University, Edwardsville
Edwardsville, ILHigh School Diploma -
Lutheran High School
Springfield, IL05-2019
Skills
- Friendly, positive attitude
- Excellent customer service
- Team building
- Cash handling
- Sales management
- Conflict resolution
- Inventory management
- Effective communication
- Upselling and cross-selling
- Sales goals attainment
Certification
- DSA and Sales philosophy certified- 9/2020
Accomplishments
- Presidents club - 12/2020 - 04/2022 (Highest level of sales achievements per month.)
- Top 3% of sales for the entire company - 10/2021, 12/2021, 1/2022
Timeline
Restaurant Waiter
Rio Grande Mexican Restaurant
06.2025 - 01.2026
Sales Associate, Acting Store Lead
Rogers & Hollands Jewelers
09.2020 - 05.2022
Restaurant Waiter
Bella Milano
08.2019 - 10.2022
Some College (No Degree) -
Lincoln Land Community College
Some College (No Degree) -
Southern Illinois University, Edwardsville
High School Diploma -
Lutheran High School