Francesca Byars
Clinton Township,MI
Summary
Dynamic and service-oriented professional with exceptional customer service skills honed at MGM Grand Detroit Casino. Proven ability to enhance guest experiences and build lasting relationships, while training staff to ensure quality service. Recognized for improving bar efficiency and increasing repeat business through effective inventory management and a patient, team-focused approach.
Overview
24
24
years of professional experience
Work History
Specialty Bartender
MGM Grand Detroit Casino
Detroit, MI
08.2001 - Current
- Ability to maintain composure and customer focus while troubleshooting and solving guest’s needs.
- Assisted in training new staff, ensuring quality service and efficient operations.
- Mixed drinks and beverages for enhancing customer satisfaction and experience.
- Improved bar efficiency by maintaining organized inventory and supplies.
- Served patrons with excellent customer service, increasing repeat business.
Union Steward
Unite Here Local 24 Detroit
Detroit, MI
08.2001 - 12.2015
- Ability to maintain composure and customer focus while troubleshooting and solving guest’s needs.
- Assisted in training new staff, ensuring quality service and efficient operations.
- Mixed drinks and beverages for enhancing customer satisfaction and experience.
- Improved bar efficiency by maintaining organized inventory and supplies.
- Served patrons with excellent customer service, increasing repeat business.
Education
Bachelor Of Liberal Arts - Employment And Labor Relations
Wayne State University
Detroit, MIBachelor Of Science - Psychology
Wayne State University
Detroit, MISkills
- Exceptional customer service skills
- Build relationships with customers
- Customer service
- Team player attitude
- Patience and tolerance
- Service-oriented mindset
Timeline
Specialty Bartender
MGM Grand Detroit Casino
08.2001 - Current
Union Steward
Unite Here Local 24 Detroit
08.2001 - 12.2015
Bachelor Of Liberal Arts - Employment And Labor Relations
Wayne State University
Bachelor Of Science - Psychology
Wayne State University